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Royal Vegas – Withdraw

Ruling

Found for the Player - Despite our repeated efforts to contact Royal Vegas to discuss this issue we have received no response whatsoever from the operator.

Read our Royal Vegas Casino Review.

Player's Complaint

Hi Thepogg,

I am sending this message to you because I feel I am getting robbed by two casino places, digimedia and bayton.

Firstly, I want to talk about bayton’s casinos. I found out about them in askgambler’s site where they offered me big welcome bonuses. So as a pretty active internet gambler I saw a good opportunity to try and use this bonuses as they were offered to me. First I made two 300euros deposits to Spincasino with the welcome bonuses in 4.04.2020 and didn’t won anything. As corona was a big problem and still is, I had plenty of freetime to play these casinos, so I tried another Bayton’s casino, which also had welcome bonuses. At the same day I deposited 2 times 250euros to Rubyfortune, which belongs to Bayton an still won nothing. The third 250e deposition to Ruby gave me an astounding 3382 euro win. Presumably I did all the things the casino asked me to do to get the win to my bank account. So I send the required documents and waited some days without any contact from their behalf. After couple of days I went to the chat to figure out my win’s situation. I was pretty shocked that they needed a photo of my bank account, which needed to include the deposit I made to Rubyfortune, and top of all didn’t send any info, anything that I noticed, to me by any way. I asked that if I could send the bank statement as a screenshot, but it didn’t work. Then I just asked how would they want it, and asked if I could send a photo of my bank statement editing the other unnecessary stuff for my own safety. Then to my shock, the person on the chat got a bit furious and offended me by suggesting me that I was laundrinfg my money or something other criminal stuff just because I asked them If I could send a edited document. Nonetheless I send the required documents and waited approximately a week. In that week I was visiting their live chat and wanted to know the current situation, but they always said the same, ’’please wait for us to contact you via email’’. Okay no huge problem with that, besides the earlier thing what happened with our communication.

After this all, I went to the vhat once again, without any information by their side to ask what was hte current situation. Before that I tried to login to my account, but I couldn’t. I went to the chat and asked what was the situation. I couldn’t believe what they said to me. They said that your account has been banned for life and all your winnings have been confiscated. You can imagine as a student what that news meant for me. I had planned my near future assuming that I would get the money, because I did everything by the book to my mind. Mostly the solution what they proposed to me shocked me the most. They are okay with me losing my money but immediately when I win they ask me to provide documents on many occasions and when I provide them, I have to wait for long time to their response. Then they appeal their actions to some ridiculous assumptions. I have some useful photos of the conversation we had with the chat and some photos of my deposits and winnings, which will hopefully help me somehow.

On top of all that, I played also digimedias Casino, where I deposited a lot before winning. I had seen good reviews about this casino, and good welcome offers. So I decided to play them aswell. From 5-8.04.2020 I played hundreds of euros to digimedia using welcome bonuses they provided in casinos such as sultanscasino, allslotscasino, platinumplaycasino, alljackpotscasino, europalace, highroller and finally royalvegascasino where I won nearly 8 thousand euros. This changed a lot of things in my life. But nearly the same happened with this case as in bayton’s case. Lack of communication, prolonged document checking and lastly they denied the win snd banned me, appealing that they assume I was breaking their rules. Their only solution this also was to give back the money I had deposited to royalvegascasino. Yes you read right, their logic is that let you play to the point when you win. And when you win they prolong their actions and deny the win, with no real excuse.

And now they see it fair that they only pay one casinos deposits, and leave the other casinos on their own. This logic and behaviour is understandable and I cant get my head straight into it. So after couple of days I decided to take ’’justice to my own hands’’ and do something to help the progress of me getting my rightfull winnings back. I sincerely hope that these will end in both of our favour, that I will get what belongs to me and they will stay as an attractive casino to people around the world.

As I stated before, there are some useful photos including to this, which I can provide to you by email perhaps?

Best regards [EDIT]

Read the casino review

3 Responses

ThePOGG
Apr 16, 2020

Hi laabandowski - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

Laabandowski
Apr 16, 2020

Okay, let me know what was the final outcome and is there any services which would be cooperative with this operator?

ThePOGG
May 08, 2020

Hi Laabandowski,

Sadly despite repeated efforts to contact this operator to discuss your issue we have received no relevant response. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

laabandowski consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Royal Vegas
  • Malta Gaming Authority
  • Digimedia Ltd

April 16, 2020

The North American country of Canada shares a border with The United States of America and has coasts on the Atlantic, Arctic and Pacific oceans. The population of Canada is currently in the region of 37.8 million people. With regard to the gambling sector, Canada has historically existed in a grey area but in recent years there has been a move towards officially recognizing that casino gaming, slots play, horse racing, lottery play, video lottery play, charitable gaming and interactive gaming are permitted in the country’s borders. There is no land-based licensor, but online gambling appears to be perfectly legal for Canadian citizens who wish to play.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.