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Ruby Fortune – Casino will not pay out withdrawals


Found for the Player - Despite our repeated efforts to contact Ruby Fortune to discuss this issue we have received no response whatsoever from the operator.

Read our Ruby Fortune Casino Review.

Player's Complaint

Played on Rubyfortune my welcome bonuses. On the first withdrawal try, I requested withdrawal on the 31th of March, 4273,08€. On April 1st, I have sent necessary documents to the company. Regarding the documents, I have not received an answer till this day from them even though they sent an automated email in where it says that they will send feedback in 48-72 hours.

I asked from their live chat that why nobody answers me to which they answered that you need to send those documents to the email they provided. Did that accordingly but still did not receive any kind of answer from them..

For the second withdrawal, I played the bonus offered to me and won. Requested on the 15th of April, 3562,59€.

Then on the 16th of April, when tried to log in I received a message that my account has been disabled. When asked from the chat why, I got a response that I have broke their T

Read the casino review

2 Responses

Apr 16, 2020

Hi sadpumpkin - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.



May 08, 2020

Hi sadpumpkin,

Sadly despite repeated efforts to contact this operator to discuss your issue we have received no relevant response. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.


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sadpumpkin consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Ruby Fortune
  • Malta Gaming Authority
  • Bayton Limited

April 16, 2020

The North American country of Canada shares a border with The United States of America and has coasts on the Atlantic, Arctic and Pacific oceans. The population of Canada is currently in the region of 37.8 million people. With regard to the gambling sector, Canada has historically existed in a grey area but in recent years there has been a move towards officially recognizing that casino gaming, slots play, horse racing, lottery play, video lottery play, charitable gaming and interactive gaming are permitted in the country’s borders. There is no land-based licensor, but online gambling appears to be perfectly legal for Canadian citizens who wish to play.


The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.