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Sky City Casino - Unfair application of exclusion

Ruling

Declined - We have already reviewed this issue for this player. Resubmitting it does not change our position on this matter.

Player's Complaint

I have recently been trying to reopen my account at Sky City Casino. This was automatically excluded upon opening years ago due to sharing a license with another casino that had an exclusion placed on it. That casino is now closed and no longer exists, this they no longer share a licence. I did not request an exclusion at Sky City Casino, and I find having being refused access to my account based on the actions of a casino that no longer exists unfair. I simply would like to reopen my account and play there as they are my local casino and the only one that's New Zealand owned.

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1 Responses

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thepogg
May 11, 2023

Hi Avernite,

Please see our previous response to this matter - https://thepogg.com/complaint/sky-city-casino-exclusion-complaint/.

Our position on this issue has not changed.

Sorry we cannot be of further help,

ThePOGG

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May 8, 2023

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