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Slot Hunter - They took all my winnings

Ruling

Found for the Casino - This player has exceeded the maximum allowed bet term while playing with a bonus. As such there is nothing we can do to help them.

Read our Slot Hunter Casino Review.

Player's Complaint

Hi i played here for the first time.i deposit60 euro and got a bonus of 60 euro. I had to wager the bonus 50 times. In the terms say that max 5 euro bet while wagering. I played and i played bit i also played a couple of hands blackjack with more bets. Now they say i violated the bonus terms. Where does it specificly say that its not allowed to bet over 5 euro and when you do that the casino will take all your winnings? This is ridiculous. From the moment that i requested a withdrawal they started searching for a reason so that they could cancel the withdrawal and take all my wininngs. I completed the wagering and the only reason for taking all my winnings is that i played some bigger hands with blavkjack. This really is unbelievable. I spoke with the support of this casino for hours and asked them just to make a screenshot of the part in the terms that say its not allowed to place bets over 5 euro and when you do that the casino takes all your winnings. I asked them 20 times to send me that section. When i asked that to them they send me something else a couple of times or they leave the chat. I want my wininngs and i want this casino to be banned. This really is unbelievable. Because of them i dont trust any online casino anymore. I believe that they stole my money and i wanna go the police. They owe me almost 700 euro but because of the way they handeled my chase i want 15000 euro. Or i will go the police.

Read the casino review

1 Responses

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ThePOGG
January 14, 2021

Hi giohan1 - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Unfortunately there is nothing we can do to assist you in this instance. If you have broken the maximum bet term associated with the bonus you claimed, the operator are within their rights to consider the bonus contract void and reset both parties to pre-contract positions.

Sorry we could not be of further help.

ThePOGG

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Agreement

giohan1 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Slot Hunter
  • Malta Gaming Authority
  • N1 Interactive Ltd

January 14, 2021

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