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Hi kitty666bee - welcome to ThePOGG.com!

Please ensure you have read our <a href="https://thepogg.com/how-to-report-complain-about-an-online-casino/">Complaint Guidance</a> to ensure that you fully understand how our complaint management process functions

What was the size of your deposit? Was it $30 CAD?

What bonus did you claim?

Thanks,

ThePOGG

Yes it was $30 and I have screenshots of everything that they have listed for terms and conditions and everything else that is on that site and at the time of the transaction there wasn’t anything that said that there was a max withdrawal/winnings from claiming any bonus except for the no deposit bonus had a max. It was a random bonus sent to my email for a %500 deposit match and 20 free spins. And I had actually even spun it down to less than $1 a couple times and then with like only .20 left on last spin started winning again and then slowly brought it back up and then I was having multiple issues with Verifaction and withdrawal issues that lasted about a month of what seemed like they just didn’t want to payout.

Sorry I just checked my emails and I was incorrect and now even more confused because it says that my deposit was actually for $25 it’s been so long and when I was talking with support about why I wasn’t getting my money they said that I would only be getting 10x my deposit and that’s why I was only getting $300 and so I just assumed that it was a $30 deposit but I guess I was wrong but now it is even more confusing and proves that it was all B.S. what they did!

I just looked back and the $30 deposit was made after I had used up the $25 and that bonus and then I won that money from the $30 that was deposited after I had spun the bonus down to  under .30  sorry but they have been making this very confusing but luckily I constantly either record my online activities or take screenshots constantly and I have all the evidence to prove that I am owed this money

Hi kitty666bee,

Please forward both your screenshots and the promotional email to <a href="mailto:complaints@thepogg.com">complaints@thepogg.com</a>.

Thanks,

ThePOGG

Hi kitty666bee,

I'm following-up on the above?

Thanks,

ThePOGG

Hi kitty666bee,

Thanks for your email. Your screenshots are of the general terms and conditions not the promotional terms and conditions. The promotional terms and conditions are where you find the terms relating to bonuses and the appropriate term is included in the promotional terms and conditions.

Thanks,

ThePOGG

The only other terms and conditions are for “no deposit bonuses and spins” and my case has nothing to do with a “NO DEPOSIT bonus and free spins” and there was no other terms and conditions stated anywhere and I read and reread the whole site and every email over a hundred times

Well at least when I read it they didn’t have anything saying that but that was back in October/November and I have not read them since then and a lot can change in a couple months

Hi kitty666bee,

Can you please forward on the actual promotional email for the bonus you claimed to <a href="mailto:complaints@thepogg.com">complaints@thepogg.com</a>? Not screenshots, the mail itself.

Thanks,

ThePOGG

Hi kitty666bee,

If we haven't heard from you by Friday the 19th of March I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

Around the end of November 2021 I had won some money and then I had been experiencing a lot of verification issues and then withdrawal issues because of my bank not having the proper code or whatever and slot joint was not making it easy for me to get my money, at one point I was delayed close to 2 weeks because they weren’t being clear on what they wanted for verification and it turned out in that situation I forgot that my ID  had my middle name on it and I had to declare my name and I usually don’t say my middle name but anyways during the time it was taking for all of the withdrawal issues I spent down quite a bit of my money and then won again and by the end of all of it I was requesting a withdrawal of $1675 and then after they said it was supposed to be on its way I received an email after I had complained again about them delaying and the email said that because of something in their terms and conditions I was only eligible for a withdrawal of 300 but I had read and reread those terms and conditions atleast 50 times and nowhere did it say what they were claiming. I even took screenshots of all of it and nowhere does it say anything like that and when I tried to argue it they just restated the “terms” and then said where it was in their terms and conditions and then I looked again and still there was  nothing like what written. they just refused to give me what I am owed.

Slotjoint - missing term

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