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Hi buboi27 - welcome to ThePOGG.com!

As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
https://thepogg.com/terms-of-use-for-dispute-resolution-service/

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Sadly there is nothing we can do to help you in this instance. If you have accepted a no deposit bonus, your winnings are subject to term 8 of the bonus contract capping the maximum you are allowed to withdraw from play with these funds.

Sorry we cannot be of further help.

ThePOGG

Bonus amounts credited to a player's bonus account are subject to thirty-five (x35) times wagering requirements before they are converted to your Cash Balance and can be withdrawn (unless explicitly stated otherwise in the Significant Terms).

Hi Buboi27,

Did you play with funds that were not deposited to your account? If so, this is a no deposit bonus.

The statement of the wagering requirement in the terms in not mutually exclusive of term 8. You are correct that you can withdraw your funds after meeting the required wagering requirement but this does not preclude there being other restrictions based on the amount of funds you can withdraw.

Thanks,

ThePOGG

Yes it was a $10 no deposit bonus , after a long history of deposits over a period of 6months  I asked via live chat if there was any bonus they can give me and they gave a $10 free no deposit bonus as I'm such a good customer. I wagered the amount over a period of 3 to 4days playing under the maximum allowed bet of $5 until I had sufficiently wagered the bonus money. ( max bet I did was $4.80) then had won a bit of money. Please feel free to log in to my account and go to my account history

Hi Buboi27,

We would never log into any player's account as this would breach their user agreement with the operator.

If you have played with a no deposit bonus (i.e. one that you did not make a deposit to receive) you are only entitled to withdraw €100.

Thanks,

ThePOGG

I had 2x withdrawals that was cancelled . One of $1000 then a few days later 1 of $800

Hi Buboi27,

Were these funds derived from play with the $10 bonus?

Thanks,

ThePOGG

Hi Buboi27,

I'm following-up on the above?

Thanks,

ThePOGG

Hi Buboi27,

If we haven't heard from you by Friday the 17th of April I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

The contested funds were derived from play with a no deposit bonus with a maximum allowed win. The maximum win was paid.

After getting a $10 bonus from them they confiscated my $1800 winnings, this is what they sent me
 
 Dear [EDIT],
 
 Winnings from instant bonuses are capped at 10 X to bonus amount as per clause 8 of our Promotional Terms and Conditions:
 
 8. Instant Bonuses
 Any bonus that is cash or bonus received from the casino, for example via Customer Support, is classified as an instant bonus. We reserve the right to limit any winnings from an instant bonus to 10 times the value of that instant bonus. For example, if you receive a €100 instant bonus, a maximum of €1,000 is eligible for withdrawal if we choose to enact this clause.
 
 Your withdrawal has been cancelled, your winnings have been capped at 100 NZD and returned to your gaming account.
 
 Kind Regards
 Accounts Team

SlotNite - Winnings confiscated

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