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SlotOCash - Not possible to withdraw


Found for the Casino - This player has claimed a bonus that only new players are eligible when they are not a new player. As such there's nothing we can do to help them.

Read our Slotocash Casino Review.

Player's Complaint

I was received a mail, 400 % bonus. If i payed min 25 dollars. I made the payment. No problem. I lost the money. That's life. Then i received another offer from the casino, 50 free spins, no deposit bonus with max payout of 500 dollars. I played and played. I asked the customer service how much i still needed to wager before i could withdraw the money. Finally i had won 470 dollars, and i was to send in a credit card verification. I tried to ask in chat, what mail address. I waited and waited. Was shut Down many times, but finally i was given a mail. I was given an error on the mail that the mailbox was full. Back to the chat, waiting, shut Down. I continued and Got a new. Back to the chat to ask If they Got it. They did. Waited, was told. Now you Can withdraw. So i did. BUT now they declined Me with the reason “used consecutive free bonuses without making any deposits” even when i have a bank statement that i made the deposit!! In this casino you Can only deposit and the withdraw is not possible. !!

Read the casino review

2 Responses

User icon
July 13, 2018

Hi ritakristensen - welcome to!

Could you go into your account and take a screen shot of your transaction history and forward it on to [email protected]?



User icon
July 16, 2018

Hi ritakristensen,

Thank you for your email. Unfortunately there's nothing we can do to help you in this instance. The most recent bonus code you claimed and the one that resulted in the contested withdrawal was 'SLOTOMEMBER' - having looked up this promotion it was only valid for "new accounts". As you have clearly claimed promotions before this point you were not eligible to be considered a new account and as such was not eligible to receive this bonus.

Sorry we could not be of more help!


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ritakristensen consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

July 13, 2018

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