SlotOCash - Not possible to withdraw

Ruling

Found for the Casino - This player has claimed a bonus that only new players are eligible when they are not a new player. As such there's nothing we can do to help them.

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Player's Complaint

I was received a mail, 400 % bonus. If i payed min 25 dollars. I made the payment. No problem. I lost the money. That's life. Then i received another offer from the casino, 50 free spins, no deposit bonus with max payout of 500 dollars. I played and played. I asked the customer service how much i still needed to wager before i could withdraw the money. Finally i had won 470 dollars, and i was to send in a credit card verification. I tried to ask in chat, what mail address. I waited and waited. Was shut Down many times, but finally i was given a mail. I was given an error on the mail that the mailbox was full. Back to the chat, waiting, shut Down. I continued and Got a new. Back to the chat to ask If they Got it. They did. Waited, was told. Now you Can withdraw. So i did. BUT now they declined Me with the reason “used consecutive free bonuses without making any deposits” even when i have a bank statement that i made the deposit!! In this casino you Can only deposit and the withdraw is not possible. !!

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