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Slots Plus - Slow slow payout

Ruling

Resolved - Both the submitting complainant and Slots Plus Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Slots Plus Casino Review.

Player's Complaint

I requested my withdraw for $950 over two weeks ago. Everything is verified and has been accepted, when I ask when I'm going to receive my money all they keep saying is that, "it has been sent to our third party payment processor and will be in the next batch." It has been over two weeks now and I keep getting the same generic response. The only other time I have won and requested a payout, it took me 3 months to get my money when their website says you will receive your withdrawl 7-10 days after it's approved. I spoke with [EDIT] from customer support and he said on last Tuesday the 17th of December that they money will for sure be in my account this Tuesday which was the 24th of december and I still haven't received it. I have the chat transcripts from that conversation if you guys need it. I feel like I keep getting the run around again and I am a very good paying customer that makes deposits very often.

Read the casino review

5 Responses

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ThePOGG
January 3, 2020

Hi balfano66 - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

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ThePOGG
January 10, 2020

Hi balfano66,

Slots Plus inform us that you have been paid. Can you confirm receipt of you funds?

Thanks,

ThePOGG

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ThePOGG
January 17, 2020

Hi balfano66,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
balfano66
January 17, 2020

Yes I have been paid. Thank you!

User icon
ThePOGG
January 21, 2020

Hi balfano66,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

balfano66 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Slots Plus
  • Costa Rica

January 3, 2020

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