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Spinia - Account blocked and funds not paid


Found for the Casino - Spinia have provided sufficient evidence to demonstrate that multiple accounts have claimed bonuses from the same device.

Read our Spinia Casino Review.

Player's Complaint

I played weekly offer deposit bonus on Spinia 03/03/2019 (150€realmoney 75€ bonusmoney). I played my wager through, and tried to withdrawal my funds (1285€). On that point, all seems to be ok, but couple days later, i tried to login, and I couldnt log in. My account was blocked. I went to livechat, and that chat tells me that i have 2 account (i dont have). Spinia doesnt give me any more details or any evidence. They just tell me that all my funds has taken and my account has blocked. I hope you can make something happen. I have some pictures where you can see my balance before and after. And emails i have had from them.

Read the casino review

2 Responses

User icon
April 4, 2019

Hi hikiville - welcome to!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – and the terms of use for our complaint service here -

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Moving on to your complaint specifically, I'll contact the operator and see what we can find out for you. I do need to be clear however that if you have been involved in the operation of more than one account there will be nothing we can do to help you.



User icon
April 8, 2019

Spinia casino have provided sufficient evidence to demonstrate that multiple accounts have claimed bonuses from the same device which is prohibited by operator terms and conditions. As such we will take no further part in the representation of this player's claim.

No further posts will be approved on this thread.


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hikiville consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Spinia
  • Malta Gaming Authority
  • N1 Interactive Ltd

April 4, 2019

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