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Spinia - casino confiscate my winnings and deposit

Ruling

Resolved - Both the submitting complainant and Spinia Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Spinia Casino Review.

Player's Complaint

Spinia and Slothunter casino closed my accounts after receiving all the requested documents. No explanation given. Even my deposits not paid back. Need your help.

Read the casino review

7 Responses

User icon
ThePOGG
September 16, 2020

Hi zhurkol45 - welcome back!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

When did this happen? Specifically what have the operator said to you?

Thanks,

ThePOGG

User icon
Zhurkol45
September 18, 2020

It happened on 14.09. 2020. The casino informed me of the bonus abuse. No other details were given.

User icon
ThePOGG
September 23, 2020

Hi Zhurkol45,

Please quote exactly what you were told.

Thanks,

ThePOGG

User icon
Zhurkol45
September 24, 2020

Your account has been closed due to the bonus abuse by the decision of the security department.

this is an exact quote from Spinia email

User icon
ThePOGG
September 28, 2020

Hi Zhurkol45,

The operator informs us that the balance for both accounts has now been paid. Can you confirm receipt of your funds?

Thanks,

ThePOGG

User icon
Zhurkol45
September 29, 2020

Yes, I was paid in full to my bank account. Would like to know if it was done after your intervention?

User icon
ThePOGG
October 2, 2020

Hi Zhurkol45,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

Zhurkol45 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Spinia
  • Malta Gaming Authority
  • N1 Interactive Ltd

September 16, 2020

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