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Spinia - Casino steals balance

Ruling

Resolved - This player has become non-responsive to our requests for update. As such we assume that they no longer require or assistance with this matter.

Read our Spinia Casino Review.

Player's Complaint

Hello, I have an account at Spinia with a balance of € 145. They do not want to pay out. Up to 20 (!) times they blocked my withdrawal. Maybe they are angry that I won some money. It looks like it has become their mission in life to keep blocking my withdrawal. The only other reason I can invent for this bullying behaviour is that the support team is not happy. But sometimes customers win.

All the verification documents were uploaded and now the want a selfie with my drivers license in my hand. I have never experienced this kind of bullshit. They are so deep sunk in their own negativity that they have no common sense anymore to do the right thing and pay out. I will NOT provide a selfie. My picture is on my drivers license already.

Three weeks ago I made a withdrawal and no verification at all was made. So they clearly have double standard at this Casino. The idiocy reigns at Spinia.

Please talk some common sens into these people because they have lost that apparantly.

Thank you.

[EDIT]

Read the casino review

4 Responses

User icon
ThePOGG
September 3, 2019

Hi user1967 - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

With regard to your issue - where concerns have arisen that the person operating an account may not be the person named on the account anti-fraud checks have to be conducted. Before we can do anything to help you will need to provide the verification documents requested.

Once you've done this let us know and I'll follow-up with the operator for you.

Thanks,

ThePOGG

User icon
ThePOGG
September 24, 2019

Hi user1967,

Have you provided the requested documentation?

Thanks,

ThePOGG

User icon
ThePOGG
October 1, 2019

Hi user1967,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
October 8, 2019

Hi user1967,

If we haven't heard from you by Friday the 18th of October I'll assume you no longer require our assistance with this issue and close this complaint.

Thanks,

ThePOGG

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Agreement

user1967 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Spinia
  • Malta Gaming Authority
  • N1 Interactive Ltd

September 3, 2019

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