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Spinia – Ignoring withdrawal on purpose and canceling withdrawal.

Ruling

Found for the Casino - We can help resolve withdrawal issues, but not if you have already played down the contested balance.

Read our Spinia Casino Review.

Player's Complaint

The day began good i won a bit and cashed out 300 euro, than Spinia canceled my withdrawal and without me knowing because i was busy playing and winning i played the canceled amount. After that the guy told me i need to verify (again) my other card i deposited with a few days ago. He told me that after that i could withdraw immediately. Well the next hours i won a lot and asked for a 4000 euro withdrawal. They ignored it while approving my document. I felt like my money was kept hostage, in the end. Now it's all gone.

It's kinda sad when online casino's do this.

Read the casino review

1 Response

ThePOGG
Mar 26, 2020

Hi senatus - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Unfortunately there is nothing we can do to help you in this instance. Where you are having an issue with withdrawing funds you need to contact us at that point. After you have played with and lost the funds there is nothing we can do to help you. Had you won via this gaming you would rightly expect to be paid.

Sorry we cannot be of further help,

ThePOGG

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Agreement

senatus consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Spinia
  • Malta Gaming Authority
  • N1 Interactive Ltd

March 24, 2020

The North American country of Canada shares a border with The United States of America and has coasts on the Atlantic, Arctic and Pacific oceans. The population of Canada is currently in the region of 37.8 million people. With regard to the gambling sector, Canada has historically existed in a grey area but in recent years there has been a move towards officially recognizing that casino gaming, slots play, horse racing, lottery play, video lottery play, charitable gaming and interactive gaming are permitted in the country’s borders. There is no land-based licensor, but online gambling appears to be perfectly legal for Canadian citizens who wish to play.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.