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Spinia - Refuse refund

Ruling

Resolved - Spinia Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Spinia Casino Review.

Player's Complaint

Hi,

I did by accident deposit 500EURO instead of 50EURO that i was gonna deposit.

They refuse to refund my money, and according to EU-LAW, i have the rights to cancel order/withdraw my money within 14-days aslong as they are not used.

Can you help me in this matter?

Best Regards,

[EDIT]

Read the casino review

4 Responses

User icon
ThePOGG
December 11, 2019

Hi dunja37 - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
January 3, 2020

Hi adaam1989,

Spinia inform us this issue has been resolved - can you confirm?

Thanks,

ThePOGG

User icon
ThePOGG
January 10, 2020

Hi adaam1989,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
January 17, 2020

Hi adaam1989,

If we have not heard from you by Friday the 24th of January I will assume that you have resolved your issue and no longer require our assistance.

Thanks,

ThePOGG

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Agreement

Adaaam1989 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Spinia
  • Malta Gaming Authority
  • N1 Interactive Ltd

December 11, 2019

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