Spinia - refusing to pay my balance
Resolved - Both the submitting complainant and Spinia Casino have informed us that this issue has been resolved and the player has received their funds.
Read our Spinia Casino Review.
Spinia at first fully verified my account including a proof of income in addition to the proof of identity, proof of payment and proof of address i did.
Later they claimed the proof of income isnt accepted yet. I sent in very many documents to proof the source of funds.
I told them that i won a lot on betfair, which is true. Supporting evidence was a chat with betfair in which a member of their stuff confirms my winnings. I also sent them a certificate of winning from betfair. In addition i also added a transaction history of all transfers done with my skrill and betfair, Which exactly matches the sums of the betfair certificate of winning.
They didnt accepted any of these.
Instead they ask for an online bank statement showing 3 month of transactions. I never used an online bank to deposit. I exclusively used skrill. Not sure if skrill was meant. I ask if they are talking about Skrill in many emails. This question was not answered.
I refused to send in a bank statement as this has nothing to do with anti money laundering and is just harassment and a invasion of my privacy.
I also ask if they accept any other proof of income. As the one I gave to them was not accepted. They refused to answer this question as well. I messaged Spinia about 10 times: Asking for other documents which will be accepted and the amount it has to be for. I even put the question in bold the last 5 times. Still not getting an answer.
After this farce took about a month Spinia finally sent me the following email, accusing me of fraud although they are the once [EDIT] now:
Please be informed that our security service has identified activity in your account, which is classified as fraud. The Сasino has zero-tolerance to fraudulent actions.
Based on that, your account has been closed, without any chance of reopening.
If we determine in the future that you have opened a new account in our Сasino, the account will also be closed and all funds confiscated.
The Company has a strict anti-fraud policy. If the player is suspected of fraudulent actions including but not limited to:
-participating in any type of collusion with other players,
-development of strategies aimed at unfaithful winnings,
-fraudulent actions against other online casinos or payment providers,
-charge back procedures with a credit card or denial of some payments made,
-going bankrupt in the country of their residence,
-creating two or more accounts
-providing incorrect personal data during registration,
-low risk roulette play when the player places equal bets on both black and red or even and odd covering 25 or more out of 37 numbers on the table. (Placing bets on both black and red covers 36 of 37 possible numbers)
-other types of cheating,
You can get acquainted with the full version of our Terms and Conditions on our website.
Keep in mind that you have agreed with our Terms and Conditions during the registration process.
This decision was made by casinos management and is not subject to further consideration.
Casino Support Team
This is obviously completely out of line. I proofed the source of wealth with no doubt and i dont understand why Spinia took this step. I can only guess I assume they are a ponzi schme not having the money or they are [EDIT].
Anyways please get this right and stop this unlawful behaviour of Spinia.
the casino review
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