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Spinia - uses CHATBOT and doesn't answer

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Spinia Casino Review.

Player's Complaint

As of the 8th of April waiting for my withdrawals to be approved. Status is ''still pending''. All documents uploaded and approved. Customerservice agents are chatbots, always exact same answers '' still under review'' etc. The used deposit and withdrawal method is Trustly and should be almost instant. Now almost a week has passed, no reaction nor did i receive my funds. Emails will not be replied or will be but with always the same sentences. Not reachable by phone, all in all bad customer service and still no money in my bank account. Anything ThePOGG can do to try get a reaction and get my withdrawal?

Read the casino review

4 Responses

User icon
ThePOGG
April 16, 2021

Hi pepijnvbf - welcome to ThePOGG.com!

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 30th of April let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
thepogg
May 1, 2021

Hi pepijnvbf,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
thepogg
May 8, 2021

Hi pepijnvbf,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
May 15, 2021

Hi pepijnvbf,

If we haven't heard from you by Friday the 28th of May I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

Pepijnvbf consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Spinia
  • Malta Gaming Authority
  • N1 Interactive Ltd

April 16, 2021

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