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Spinia - Wont let me withdraw with Credit card

Ruling

Found for the Casino - Sadly this player has played down their balance before the complaint management process could be completed.

Read our Spinia Casino Review.

Player's Complaint

Hi IV had problems with this casino with The withdraw of my cash its 300 usd dollars they wont help me withdraw om locked out from all sorts off withdraw only ways is with ecopays and Webmoney those ways dont work in sweden becouse there no licens for spinia in sweden. I deposit my cash with a swedish bank Credit card and I tryed to withdraw with my Credit card transfer they keep cancelling it saying my bank dont transfer usd dollars i told them my bank take all of sorts off curency but they keep cancelling The withdraw could u guys help me with anything? IV spoken to 5 support team i spinia and everyone keeps playing with me please its not much money but its something

Read the casino review

5 Responses

User icon
ThePOGG
September 13, 2020

Hi sctanja - welcome back!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
Dondadaa
September 14, 2020

Hi i still have problems with The withdraw they are playing dumb like yasterday i spoke to them again and they told me u havent done Any withdraws with ur Credit card i did deposit again and did withdraw again and again they cancelled it this is rly getting anoying now can you guys contact them maybe speak to them

User icon
ThePOGG
September 25, 2020

Hi Dondadee,

Have you played your balance down?

Thanks,

ThePOGG

User icon
ThePOGG
October 2, 2020

Hi Dondadee,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
October 8, 2020

Hi Dondadee,

If we haven't heard from you by Friday the 16th of October I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

Dondadaa consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Spinia
  • Malta Gaming Authority
  • N1 Interactive Ltd

September 13, 2020

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