Springbok - casino declined payment after being vicious

Ruling

Resolved - Both the submitting complainant and Springbok Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Springbok Casino Review.

Player's Complaint

The casino declined my payment of 1500 ZAR after telling me my country was not allowed to use bonuses.

I will explain although how vicious they were acting.

First of all, they keep on sending me messages about promotions, with the name of my town in it, so they clearly know where i was located. I have screenshot the messages in my box they keep sending me by the way. Why send these promotions to me if my country is not allowed to use bonuses in first place?

Second of all, even in chats when i connected to talk to them, telling them i was going to deposit, if they have a special offer for me, they did not tell me i was not allowed to use bonuses but they actually proposed me offers on deposit, 100 % and 50 free spins always.

Third, when i wanted to close my account, they proposed me bonus to make me stay, how can they do that if my country is not eligible for bonuses, because of it after that, i deposited more and lost until that time i won and they refused to pay me.

They are clearly in fault and use this term and conditions thing as they were not faultive, when indeed they were wrong.

Please help me!

Read the casino review

5 Responses

ThePOGG

February 11, 2020

Hi mrmileena - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

mrmileena

February 11, 2020

Hello,

Thank you for the answer.

After several mails with them and some measures taken on my side, they agreed to make an exception and to pay my winnings.

I'll let you know once the payment is in my account.

Best regards!

ThePOGG

February 11, 2020

Hi mrmileena,

Thanks for letting us know. I will hold this complaint open until you confirm receipt of your funds.

Thanks,

ThePOGG

mrmileena

February 26, 2020

Hello,

i have received the payment on the 18th of February so you can close this complaint.

I am sorry for the delay but i just came from holidays.

I wish you a pleasant days and thank you.

Best regards,

ThePOGG

February 28, 2020

Hi mrmileena,

Thanks for letting us know - it is appreciated!

ThePOGG