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Springbok - Rules applied when it suits the casino
Ruling
Found for the Player - Springbok Casino are part of a group of operators who routinely void winnings if the player claims any promotion while they have a pending withdrawal.
Read our Sprinkbok Casino Review.
Player's Complaint
On the 5th of August my payout from the 4th was cancelled and my winnings void for redeeming a coupon while the payout was pending. After speaking with several consultants the issue was not resolved. I was unaware of the wrongdoing because I had on two previous occasions done a payout and continued playing. One of the consultants admitted that these three events have been an oversight of the casino’s — I have proof. Each time I have won, I have redeemed coupons with no issues. It seems to me that this issue has occurred now because of the larger amount that I won. I would like the payout to go ahead as planned on the 4th and the void of my winnings to be reversed as I would not have played if I had known this would occur. To confirm, a precedent has been set. On two previous occasions my payouts have been successful after I have requested a payout and then redeemed a coupon. This should be no different.
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Agreement
mershel consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- SpringBok
August 10, 2020
Hi mershel - welcome to ThePOGG.com!
Unfortunately there is nothing we can do to assist you in this instance. This group of operators is well known for this particular policy. It is fundamentally unfair and the reason that they hold Blacklist status with this service. We have discussed it with them on several occasions and can say with confidence that they will not change their position.
Sorry we could not be of further help.
ThePOGG