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Sunpura - closed my account and did not pay my winnings


Resolved - Sunpura Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Sunpura Casino Review.

Player's Complaint

Sunpura closed my account and did not pay my winnings! i played 11.10.2021 and i win 5010€ and then sunpura ask my documents and i send it again and again and they ask me again and again. now they dont answer me anymore. i send last dokuments one week ago and they dont answer my email anymore. i really worrie now. i read terms and conditions and everything is fine.

Read the casino review

4 Responses

User icon
November 9, 2021

Hi sukittajapro - welcome to

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – and the terms of use for our complaint service here -

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

I'll contact the operator and see what we can find out for you.



User icon
November 10, 2021

Hi sukittajapro,

Our understanding is that your balance has been paid out. We would appreciate it if you could confirm when you receive your funds.



User icon
November 20, 2021

Hi sukittajapro,

Have you received your funds?



User icon
November 27, 2021

Hi sukittajapro,

If we haven't heard from you by Friday the 10th of December I'll assume you no longer need our assistance and close this complaint.



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sukittajapro consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Sunpura
  • Malta Gaming Authority
  • N1 Interactive Ltd

November 8, 2021

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