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Uptown Aces - Took 400.00 out of my account and wouldn't put back called it a technical issue.

Ruling

Resolved - Both Uptown Aces Casino and the submitting complainant have confirmed that this issue has been resolved.

Read our Uptown Aces Casino Review.

Player's Complaint

I had a400.00 balance. I closed out of game took a phone call went back to play and my balance was 31 cent. I hit chat asking where my funds were And she said it was a technical issue with the coupon but I'd been playing 3 hrs it was the coupon and all she could do is offer me a 100 free spins. Well that's what I started with 13.00 off of 100 spins and I got lucky. And I was at or about to the bet level to cash out.i asked for 350.00 on chat but if accuracy it was 400 or over. I have a screen shot of [EDIT] telling it was a technical issue. Because that's all she was offering the same coupon is just worked my win on which was a valid coupon lovely weekend bonus with deposit on Fri or sat. I won 30.00 that was quick to be ate up with no wins I would like my money back on my Acct or a bitcoin pay out. I have the screen shot of [EDIT] informing me of a technical issue.

Read the casino review

4 Responses

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ThePOGG
April 7, 2019

Hi unhappy-customer - welcome to ThePOGG.com!

Unfortunately you've chosen to play with a group that have a negative listing here. While we will look to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
ThePOGG
April 16, 2019

Hi unhappy-customer,

I've spoken to an Uptown Aces rep and they inform me that this issue has been resolved. Can you confirm this?

Thanks,

ThePOGG

User icon
ThePOGG
April 23, 2019

Hi unhappy-customer,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
April 26, 2019

Hi unhappy-customer,

Thanks for your email and confirming this issue has been resolved.

ThePOGG

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Agreement

Unhappy customer consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Uptown Aces
  • Deckmedia N.V.

April 7, 2019

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