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Webby Slots - The casino does not provide any information. I get the same messages.

Ruling

Resolved - Webby Slots Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Webby Slots Casino Review.

Player's Complaint

Hello. I suspect the casino is misleading me. My withdrawal was canceled on July 1. The reason for the cancellation is the investigation of the gaming provider. I don't understand why the investigation prohibits the withdrawal of my winnings? What kind of investigation is this? The casino does not provide any information. I get the same messages.

"Once we receive a response from the gaming provider, we'll email you the results. Thank you for your patience and understanding! "

Please find out the details and let me know. I want my conclusion soon.

Read the casino review

4 Responses

User icon
ThePOGG
August 16, 2020

Hi bass,

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
ThePOGG
September 17, 2020

Hi bass,

Webby Slots inform us that you have been paid. Can you confirm receipt of your winnings?

Thanks,

ThePOGG

User icon
ThePOGG
September 25, 2020

Hi bass,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
October 2, 2020

Hi bass,

If we haven't heard from you by Friday the 9th of October I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

Bass consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Webby Slot
  • Curacao eGaming
  • SG International N.V.

August 16, 2020

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