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Winning Room – Refund self excluded

Ruling

Found for the Casino - Under the MGA license a self-exclusion would only carry over to other properties on the license if the player specifically requests this happen.

Read our Winning Room Casino Review.

Player's Complaint

I was self excluded from gambling on there platform for gambling addiction and was able to set up a new account with the winning room casino I found out it was on the same license as other casinos I'm self excluded from I requesed a refund of deposits and was told I'm not going to get a refund because of mga license don't block from all sites

Read the casino review

5 Responses

ThePOGG
Apr 23, 2020

Hi amanda7635 - welcome to ThePOGG.com!

Self-exclusions under the MGA license do not carry over to other properties on the license unless you specifically ask that this happen. Did you ask the operator to extend your self-exclusion in this manner?

Thanks,

ThePOGG

ThePOGG
May 01, 2020

Hi amanda7635,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
May 08, 2020

Hi amanda7635,

If we haven't heard from you by Friday the 15th of May I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

amanda7635
May 08, 2020

I have self excluded from multiple casinos on this license and self excluded because of gambling addiction and I I specified I have a problem

ThePOGG
May 12, 2020

Hi amanda7635,

Did you ask for any of these self-exclusions to be carried over to other properties on the license?

Thanks,

ThePOGG

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Agreement

amanda7635 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Winning Room
  • Gibraltar Gambling Commission
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Evoke Gaming Ltd

April 22, 2020

The North American country of Canada shares a border with The United States of America and has coasts on the Atlantic, Arctic and Pacific oceans. The population of Canada is currently in the region of 37.8 million people. With regard to the gambling sector, Canada has historically existed in a grey area but in recent years there has been a move towards officially recognizing that casino gaming, slots play, horse racing, lottery play, video lottery play, charitable gaming and interactive gaming are permitted in the country’s borders. There is no land-based licensor, but online gambling appears to be perfectly legal for Canadian citizens who wish to play.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.