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Winny - 14 days delay with the payment of the winnings

Ruling

Player's Complaint

Hello, on January 14, I paid my winnings, after 8 days, ie on January 22, the win instead of being transferred to my bank account went to the guilty casino again, again on January 22, I paid the win to my bank account , but until today the win has not been received on my account! I am asking for your intervention in this matter, I cordially greet [EDIT]

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5 Responses

User icon
thepogg
January 29, 2022

Hi arczi - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

What reason has the operator given for the payment delay?

Thanks,

ThePOGG

User icon
arczi
January 29, 2022

technical errors that have been going on since January 14 this year.

User icon
thepogg
January 29, 2022

Hi arczi,

Please quote the last communication you received from the operator about this issue.

Thanks,

ThePOGG

User icon
thepogg
February 5, 2022

Hi arczi,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
February 12, 2022

Hi arczi,

If we haven't heard from you by Friday the 25th of February I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

arczi consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Winny
  • Malta Gaming Authority
  • N1 Interactive Ltd

January 28, 2022

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