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Winny - Casino Withdrawal

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Winny Casino Review.

Player's Complaint

I have been trying for more than a month to withdraw my money. At the start casino said there was a error on their behalf so i should try again and wait 5 bank days. Nothing changed they kept me giving the same answer and no result. No one seem to take some closer look on my case and keep saying i have to try again and wait. I think someone should look what is going wrong and provide some solutions. I am using Revolut bank and the same account from which i deposited my money to them.

I feel really frustrated and dont suggest anyone to go over there and play.

Money still havent beem returned and now it seems my account is blocked. There for i am forced to fill the complaint.

Have a good day.

Read the casino review

4 Responses

User icon
thepogg
January 16, 2022

Hi tomas123123 - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
thepogg
January 16, 2022

Hi tomas123123,

You will need to provide your full name before we can do anything to assist you.

Thanks,

ThePOGG

User icon
thepogg
January 29, 2022

Hi tomas123123,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
February 5, 2022

Hi tomas123123,

If we haven't heard from you by Friday the 18th of February I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

tomas123123 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Winny
  • Malta Gaming Authority
  • N1 Interactive Ltd

January 15, 2022

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