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Winny - Severe gambling addiction, N1 Interactive does not let me stop gambling

Ruling

Found for the Casino - Under the MGA license a self-exclusion would only carry over to other properties on the license if the player specifically requests this happen.

Read our Winny Casino Review.

Player's Complaint

I have been a problem gambler for many years now and trying to stop, I have mainly gambled at N1 Interactive ltd Casinos, they currently have 25 casinos under their brand and I have self excluded myself on 24 of them saying I have gambling problems.

Every month they open a newly named casino under their brand and allow me to gamble again. The newest this month being Winny, Maneki Casino and others that operate under N1 Interactive ltd even reopened my account multiple times while I clearly have a severe gambling addiction, I have lost many thousands combined to all casinos on their platform and when a family member passed away I lost all control and even took out big loans.

I have verified myself by ID on many of their casinos and they always let me keep playing while I have litterally over and over asked them to permanently close my account a quick look in their database should show I keep PERMANENTLY self excluding myself but resign up when they show they have a new site under their brand.

They are doing NOTHING to keep me from playing and gladly keep taking my money while I am ill I cannot fight my addiction this way. They have taken a lot of my money while they should protect someone who says he has a mental issue when it comes to gambling, I cannot even win because everything I win I put back into the casino. They should not be allowed to still take my money and I honestly feel if responsible gambling and player protection is a real thing I should get my money back because they know I am a problem gambler and know I wont withdraw succesfully.

Read the casino review

4 Responses

User icon
ThePOGG
February 6, 2021

Hi claps878 - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

i) When requesting any of your self-exclusions, did you ask that the exclusions be carried over to other properties on the license?

ii) Did you change any of the information you used to register your Winny account away from the accounts you self-excluded at?

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 12k gambling operator websites for between 24 hours and 5 years.

Thanks,

ThePOGG

User icon
Claps878
February 6, 2021

Hello,

Thank you for your response.

I did not specifically state to carry it over also I dont think this should be done by the customer, they are required to look after their players and problem gambling is a serious issue and they know that and take profit off someone like me.

I have permanently self excluded on loads of the casino's under N1 Interactive and put limitations to make them unplayable on others.

I have requested Bob Casino also under N1 Interactive to reopen my account and they have denied my request while shortly after that Maneki Casino reopened my account for a second time after my second permanent self exlusion and after that I have also still been able to open accounts on all of their other new casinos without issue and when asked to verify myself my documents were processed and my accounts got verified to keep on playing.

I have always used the same name, same address, ID, exact same account details on all of their casino's.

My complaint is across all of N1 Interactive and all of their casino's that have kept me playing for years while in weak moments I played on their platform to always start exluding my accounts again. I have selected Winny for my complaint because it is the latest N1 Interactive casino I signed up to, my complaint is towards N1 Interactive Ltd

User icon
Claps878
February 6, 2021

I want to add that when you self exlude on any of their casino's it states "You will not be able to access your account during the self-exclusion period."

When selecting the period to forever/permanent and they do keep reopening my account than the statement above does not hold to be true.

User icon
ThePOGG
February 7, 2021

Hi Claps878,

Sadly there is nothing we can do to help you here.

Under the MGA licensing system self-exclusions will only apply at the property they are requested at unless the player explicitly requests that the exclusion be extended to other properties on the license.

Furthermore, operators are allowed to re-open self-excluded accounts at the request of the player as long as 24 hour cooling-off period for definite exclusions (a specific length of time) or a 7 day cooling-off period for indefinite exclusions ("permanent" or "forever"). As long as these standards have been met the operator has been compliant with their license requirements.

Sorry we cannot be of more help.

ThePOGG

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Agreement

Claps878 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Winny
  • Malta Gaming Authority
  • N1 Interactive Ltd

February 6, 2021

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