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– Fast withdrawals.

– Fast response to email support request.

– Operator subject to strong regulatory requirement.

– Competitive incentives for registration.

– Non-cooperative with the management of player complaints.


Anna Casino Review

Review last updated - September 2019.

OVERVIEW | 7.90/10


Anna Casino operate on the Everymatrix platform and they are licensed in Malta by the Malta Gaming Authority. The casino offers a range of games provided by Net Entertainment and Play 'N Go.  Their site is very obviously targeted at females and this is reflected by their soft colour palette of dove grey, mid-blue and blush pink.  Frequent use is made of hearts as a theme - again in line with the target demographic - and the casino markets itself as providing a "cosy, caring" gambling experience.

TRUSTWORTHINESS | 6/10


Anna Casino run on the EveryMatrix platform.

(-1)Vague/Awkward Terms and Conditions - Term 7 " The majority of games contribute 100% towards the wagering requirement, but note that some games contribute less. The support can give information about the contribution level of any game upon request." Players should be fully informed of games weightings without having to contact support.

Anna Casino run on the EveryMatrix platform. EveryMatrix manage complaints for their clients and have historically been unwilling to discuss complaints with this service. As of January 2018 we appear to have established a working relationship with the EveryMatrix complaint team. As such the EveryMatrix properties have been moved to Needs Work status. If any received complaints are managed appropriately over the next 12 months the Trustworthiness stat for EveryMatrix properties will increase by one point every 6 months to a maximum of 8.

For references see Anna Player Issues

You can see the latest updates to Anna Casino's terms and conditions here.

BONUSES | 10 / 10


100% up to €200
Max Bonus 200
Min Deposit 20
Max Bet NA
Type Cashable
Wagering 30xb
Deposit Method Restrictions:
Country/Regional Restrictions:
Only players from the following countries are eligible to receive this bonus - Finland, Norway, Sweden.

Terms and Conditions

The Anna Welcome bonus currently consists of a bonus of 100% up to €200 plus 50 complimentary spins on Starburst when you deposit €10 or more, 100 complimentary spins on Starburst when you deposit €50 or more, 150 complimentary spins on Starburst when you deposit €100 or more and 200 complimentary spins on Starburst when you deposit €150 or more.

The minimum deposit that will trigger the bonus is €20.

This bonus has a wagering requirement of 30xbonus for the deposit bonus and 30xwinnings for the free spin winnings.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

There is no maximum bet term.

There is no maximum win on either the deposit bonus or the complimentary spins.

The bonus is cashable.

Only players from the following countries are eligible to receive this bonus - Finland, Norway, Sweden.

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.


BONUS: 100% up to €200
Try another casino
Value to Player for:
£18.89
Bonus Value
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Payout Speed: 24 hours | 10 / 10


Anna Casino state that withdrawals to ewallets are complete in 24 hours>

Minimum withdrawal - None given.

Maximum withdrawal - £10,000 in 24 hours.

Banking options available - Credit/Debit cards, Bank Transfer, Neteller, Paysafecard, Skrill (Moneybookers), Trustly, Ukash. Be aware that a 2.5% charge is incurred for all deposit methods.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Click here to join neteller

Software | 5 / 10


Anna Casino use Net Entertainment software for their instant play casino. Check out our Net Entertainment Software Review for more information.

UK players cannot sign-up at Anna casino and games cannot be viewed without sign-in so we have no idea how many games this casino has in each category we have therefore given Anna Casino the average score for this category.

Game selections are as follows:

Instant

Table Games – ?

Slots – ?

Video Poker – ?

Jackpots - ?

Customer Service | 10 / 10


Email Testing Record

  • September 2019 - 4 minutes.
  • May 2019 - 11 minutes
  • November 2018 - 7 hours 18 minutes
  • December 2016 - 36 minutes
  • December 2015 - 21 minutes.

Licensing | 8 / 10


AnnaCasino hold the following gambling licenses :

  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.
  • Curacao eGaming - Anna casino are licensed by eMoore, the Curacao eGaming Master License holder that is responsive and cooperative in the management of player complaints. You can find further information regarding this regulator's complaint policies here.

Restricted Countries


Players from United States NOT accepted.

Anna does not accept players from the following countries: Australia, France, French Guiana, French Polynesia, French Southern Territories, South Africa, Spain, United Kingdom, United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact


Contact Details:

Email : [email protected]
Address : EveryMatrix Ltd
Level 4 Suite 10
Portomaso Business Tower
Vjal
Portomaso
St. julians
STJ 4011
Malta

Slots RTP


Anna Casino do not appear to give the RTPs for their slots games.

Comp Points


Anna Casino do not appear to provide a comp points system for players.

Closing Thoughts


The recently cooperative approach of the EveryMatrix team means that we can once again help players who experience problems with this platform's operators. This is a really positive development and we are looking forward to expanding on this relationship in the coming years.

Associated By Company


The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

Other Associations


We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

COMPLAINTS

Anna
Unresolved

Anna - Account closure and winnings confiscated for no reason

Read Complaint
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