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– ThePOGG.com can issue legally binding rulings on player complaints under the MGA license.

– Cooperative with player complaints.

– Fast response to email support request.

– Operator subject to strong regulatory requirement.

– Withdrawals take over 24 hours.


Casino Universe Casino Review

Review last updated: January 2021.

OVERVIEW | 9.14/10


Casino Universe are a developing brand licensed in in Malta by the MGA. Casino Universe are owned and operated by N1 Interactive Limited.  They offer an extensive selection of games from: Net Entertainment, QuickspinMicrogaming, Pragmatic Play, BetSoft, Evolution Gaming, Amatic, Mr Slotty, Amaya, Belatra Games, iSoftBet, BetSoft, NYX Gaming, Endorphina, Spinomenal, GameArt, SoftSwiss, BGaming, Ezugi, ELK Studios, EGT and Thunderkick across the Slots, Live, Video Poker and Jackpot categories. The home page features a: black, white and gold colour palette and it is fairly simple and straightforward in design. The casino logo is simply its name in white curved block capital letters - the "o" in "casino" takes the form of a planet with a golden orbit and 2 golden sparkles.

TRUSTWORTHINESS | 10+


ThePOGG.com serves as an Alternative Dispute Resolution (ADR) service for Casino Universe as part of their MGA license requirements. This means that we can offer legally binding rulings for all complaints submitted to this service from jurisdictions subject to the MGA license.

BONUSES | 6 / 10


100% up to €150
Max Bonus 150
Min Deposit 30
Max Bet 5
Type Cashable
Wagering 50xB
Deposit Method Restrictions:
Country/Regional Restrictions:
Sweden

Terms and Conditions

The Casino Universe Welcome Bonus currently consists of a bonus of 100% up to €150.

The minimum deposit that will trigger the bonus is €30.

This bonus has a wagering requirement of 50xbonus for the deposit bonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

Players from the following jurisdictions are not eligible to receive this bonus: Sweden

The maximum allowed bet is the €5 on any single round of play.

The bonus expires after 14 days.

There is no maximum win term associated with this bonus.

The bonus is cashable.

Game Weightings:

  • Slots 100%*
  • Table games, roulette and video poker 0%
  • *Street Fighter II: The World Warrior Slot, Diamond Link: Mighty Sevens, Vampire Night, Fire Blaze Jinns Moon, Rainforest Magic Bingo, Age of the Gods Glorious Griffin, Book Of Dead, Age Of The Norse Ways of Thunder, Happy Panda, Neon Rush, Volcano Wealth, Rainbow Luck, Prized Panda, 40 Burning Hot 6 Reels, Ancient Dynasty, Alchemy Blast, Diamond Link: Oasis Riches, Atlantean Treasures Mega Moolah, 40 Almighty Ramses II, Rainbow Jackpots Power Lines, 300 Shields, 7th Heaven, Alchymedes, At the Copa, Book Of Aztec, Book Of Fortune, Cazino Cosmos, Cosmic Fortune, Creature From The Black Lagoon, Dark Vortex, Dead or Alive, Devil's Delight, Devil's Delight, Double Dragons, Dr. Jekyll & Mr. Hyde, Dragon Ship, Dwarf Mine, Eggomatic, Fruit Shop, Fruitbat Crazy, Gems & Stones, Golden Legend, Guns N' Roses Video Slots, Gypsy, Happy Halloween, Holiday Season, Holmes and the Stolen Stones, Hot Diamonds, Hotline, Hugo 2, Jack Hammer, Jack Hammer 2, Jackpot 6000, Jetsetter, Jimi Hendrix Online Slot TM, Joker Gems, Jokerizer, Lucky Angler, Max Quest: Wrath of Ra, Mega Joker, Moon Princess, Multifruit 81, Mythic Maiden, Ned and his Friends, Ninja, Ozwin's Jackpots, Piggy Riches, Pimped, Pinocchio, Puppy love plus, Queen of Gold, Reactoonz, Reel Steal, Reels of Wealth, Riches of RA, Robin Hood: Shifting Riches, Royal Masquerade, Safari Sam Slot, Satoshis Secret, Scarab Treasure, Scudamore's Super Stakes, Sea Hunter, Secret of the Stones, Secrets of Atlantis, Secrets of Christmas, Simsalabim, Sin City Nights, Single Deck Blackjack Professional Series, Slots Angels, Spina Colada, Split Way Royal, Steam Tower, Sugar Pop, Sugar Pop 2: Double Dipped, Super 7 Blackjack, Super Nudge 6000, Tens or Better, The Dark Joker Rizes, The French Roulette, The Invisible Man, The true sheriff, The Wish Master, Three Card Rummy, Tower Quest, Triple Edge Poker, True Illusions, Tut's Twister, Twin Spin, TXS Hold'em Professional Series. Classic slots: Blood suckers, Victorious, Vikings Go Berzerk, Vikings go to Hell, Whospunit Plus, Wicked Circus, Wild Rockets, Wild Turkey, Wolf Hunters, Zoom Roulette as well as all jackpot slots.. 0%
  • Live Games 0%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.


BONUS: 100% up to €150
Try another casino
Value to Player for:
£4.55
Bonus Value
low roller
mid
mid roller
mid
high roller
mid
superhigh roller
n/a

Payout Speed: 72 hours | 8 / 10


Casino Universe's website states that withdrawals to ewallets may take up to 3 days to process.

Minimum withdrawal – €20.

Maximum withdrawal – €5,000 per week; €15,000 per month. Progressive jackpot wins are excluded.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software | 10 / 10


Casino Universe use Net Entertainment, Microgaming, BGaming, Playson, BigTimeGaming, Yggdrasil, Play 'N Go, Spinomenal, Booming Games, BetSoft, Amatic, Quickspin, and Evolution Gaming.

Game selections are as follows:

Jackpots - 242

Instant

Table Games – 31

Slots – 2088

Video Poker – 7

Live – 144

Customer Service | 9 / 10


Email Testing Record

  • January 2021 - 4 hours 45 minutes.
  • June 2020 - No response .
  • September 2019 - 43 minutes.

Licensing | 8 / 10


Casino Universe hold the following gambling licenses :

  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. ThePOGG.com acts as the ADR service used by Casino Universe for their MGA license. You can find further information regarding this regulator's complaint policies here.

Restricted Countries


Players from United States NOT accepted.

Casino Universe does not accept players from the following countries: Anguilla, North America, Australia, Belgium, Czech Republic, Estonia, France, French Guiana, French Polynesia, French Southern Territories, Gibraltar, Guadeloupe, Israel, Italy, Jersey, Lithuania, Martinique, Mayotte, New Caledonia, Reunion, Slovakia, Slovenia, Spain, Turkey, United Kingdom, United States, United States Minor Outlying Islands, Virgin Islands, U.S., Wallis and Futuna.

Contact


Contact Information:

Email : [email protected]

Slots RTP


Casino Universe give the RTP only for those games that have them built into their help files.

Comp Points


Casino Universe do not appear to offer a comp points system for all players.

Closing Thoughts


Casino Universe are a reputable brand and since we serve as their ADR this can only be good for the playing experience.

Other Associations


We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

There are no associated casinos to display.

COMPLAINTS

Casino Universe
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Casino Universe - Bonus winning confiscated

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Casino Universe - Account deaktivated

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Casino Universe
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Casino Universe - i did not get the promised special cashbac and deposit bonus

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Casino Universe
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Casino Universe - trying to cheat

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