First Web Casino Review

Using Neteller all of our reviewers report withdrawal normally paid within 48 hours. There site lists a payout time of 1-5 business days, however Jackpot Factory management say that this is simply a precautionary time scale in case of factors outside of their control and that as a standard ewallet withdrawals are paid within 72 hours.

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, Click2Pay, ClickandBuy, EcoCard, Entropay, Citadel, PaySafeCards and UKash

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

All our reviewers report very positive experiences with Jackpot Factory customer services

Email Testing Record

• December 2016 - 9 minutes
• December 2015 - No Reply
• June 2015 - 1 hour 53 minutes
• November 2014 - No Response
• June 2014 - 11 hours 50 minutes
• December 2013 - 1 day 16 hours 41 minutes
• June 2013 - 11 hours 59 minutes
• January 2013
  • 1st email - No Response
  • 1 day 6h 18min

FirstWeb hold the following gambling licenses :

• Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with First Web casino - Israel, the United States, Turkey, South Africa, Italy, Denmark, France, Spain, Bulgaria, Belgium, Singapore, Greece and United Kingdom

Contact Details;

Players from United States NOT accepted.

First Web does not accept players from the following countries: Belgium, Bulgaria, Denmark, France, French Guiana, French Polynesia, French Southern Territories, Greece, Israel, Italy, Singapore, South Africa, Spain, Turkey, United Kingdom, United States, United States Minor Outlying Islands, Virgin Islands, U.S..

First Web do not publish the house edge (RTP) information for any of their slots games.

The First Web comp point program offers points for every wager you place – you can see the accrual rates below. Your points can then be converted to cash at a rate of 100 = £1. This comp point program is equivalent to the standard Playtech comp point system only for the top accrual level games. For other games the First Web comp point program is substantially weaker. Alongside this –unlike most other programs – your points expire after 90 days if not redeemed. The First Web comp point program is weaker than the industry standard.

The Jackpot Factory casinos now make even accidental transgressions by players offences that can see hundreds of £/$/€ in deposits voided. Our advice would be not to bother.

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