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blacklisted casino thepogg

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This operator has ceased operation and is no longer available to play with.

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– No player complaints requiring operator intervention received so far!

– Fast withdrawals.

– Fast response to email support request.

– Operator subject to strong regulatory requirement.


Fruity Casa Casino Review

Fruity Casa casino closed in November 2022.

OVERVIEW | 9.52/10


Fruity Casa casino closed in November 2022.

Review last updated - July 2022.

Fruity Casa Casino was established in 2014 and is part of the Imperium Network Solutions Group. Fruity Casa Casino is licensed by Curacao egaming and the UKGC. They provide a range of games from: NetEnt, Betsoft, NextGen Gaming, iGaming2Go and Thunderkick. They use a fresh colour palette of green and white an their logo is their name in green and grey writing - above the "i" mint green fruit leaves sprout. They currently have no complaints logged at any of the major gambling portals.

TRUSTWORTHINESS | 10+


ThePOGG.com serves as an Alternative Dispute Resolution (ADR) service for Fruity Casa Casino as part of their MGA license requirements. This means that we can offer legally binding rulings for all complaints submitted to this service from jurisdictions subject to the MGA license.

Fruity Casa casino have accepted ThePOGG Deposit Guarantee seal. This means that they've agreed in advance that they will discuss player complaints as long as they have written permission from the player and no funds will be confiscated from players without clear breach of terms. In return we guarantee your deposits with Fruity Casa casino. Read more about our guarantee here.

BONUSES | 6 / 10


100% up to £100
Max Bonus 100
Min Deposit 10
Max Bet 5
Type Cashable
Wagering 35xb
Deposit Method Restrictions:
Country/Regional Restrictions:
Only available to players from the United Kingdom. Other bonuses available in other jurisdictions.
T&Cs

Terms and Conditions

The Fruity Casa Welcome bonus currently consists of a bonus of 100% up to £100 plus 20 complimentary spins on Fruit Shop.

The minimum deposit that will trigger the bonus is £10.

This bonus has a wagering requirement of 35xbonus for the deposit bonus and 35xwinnings for the complimentary spin winnings.

The bonus is structured so that only wagering with bonus funds, which are stacked beneath the deposited funds, counts towards the wagering requirement. This also means that bonus restrictions, do not apply while you are wagering with your deposited funds. In other words as long as you are only using deposited funds you can withdraw at any time you like. (The standard bonus structure where all funds are locked until wagering requirements have been completed are used for non-UK players.)

The maximum allowed bet is £5 on any single round of play.

There is no maximum win on the deposit bonus and the maximum allowed win with the complimentary spins is £50.

The bonus is cashable.

Only players from the following countries are not eligible to receive a bonus - United Kingdom

Bonus funds and associated winnings will expire after 30 days if the wagering requirements are not completed.

Game Weightings:

  • *Slots 100%
  • Table Games 0%
  • Video Poker Games 0%
  • Other 5%
  • Scratchcards & Keno 100%
  • All progressive jackpot games 0%
  • *300 Shields, Big Bad Wolf, Blood Suckers, Bloodsuckers II, Dead or Alive, Jackpot 6000, Kings of Chicago, Lucky 8 Line, Secrets of the Stones, Super Nudge 6000, Victorious, Santa Paws & Boom Brothers 20%
  • Beautiful Bones, Big Bang, Boxo, Castle Builder I, Castle Builder II, Champion of the Track, Cook Buck, Crime Scene, Dallas, Devils Delight, Dragons Myth, EggOMatic, Forsaken Kingdom, Fruits Gone Wild, Lucky Angler, Peek-a-Boo, Relic Raiders, Robin Hood, Scrooge, Stardust, The Lost Riches of Amazon, The Wish Master, Tomb Raider Secret of the Sword, Tower Quest, Twin Joker, Untamed Bengal Tiger, Untamed Crowned Eagle, Untamed Giant Panda, Untamed Wolf Pack, Valkyries of Odin, White Rabbit & Zombie Rush 0%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.


BONUS: 100% up to £100
Try another casino
Value to Player for:
£9.07
Bonus Value
low roller
mid
mid roller
high
high roller
high
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n/a

Payout Speed: 24h | 10 / 10


Fruity Casa honors the majority of with majority of withdrawals within 24 hours.

Maximum Withdrawal - Not listed. Casino states that there is a maximum withdrawal but customers should contact support for them at any given time.

Minimum Withdrawal - £30

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, UKash, POLi, Paysafecard, Trustly, DotPay, SoFort, Sepa, GiroPay and Bank Transfers.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software | 10 / 10


Fruity Casa Casino use Net Entertainment software for their instant play casino and also include a selection of: Microgaming, Thunderkick, WHG, ELK Studios, Multicommerce, 2 by 2 Gaming, Aristocrat, Leander Gaming and NYX. Check out our Net Entertainment Software Review for more information.

Game selections are as follows:

Instant

Table Games – 79

Slots – 515

Video Poker – 10

Jackpot - 29

Live - 14

Customer Service | 8 / 10


Email Testing Record

  • July 2022 - 9 hours 32 minutes.
  • January 2021 - 2 hours 59 minutes.
  • June 2019 - won't answer without an account.
  • September 2019 - 1 hour 43 minutes.
  • May 2019 - 22 minutes .
  • November 2018 - 20 minutes
  • November 2016 - 2 hours 48 minutes
  • August 2015 - 31 minutes.

Licensing | 10 / 10


FruityCasa hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. FruityCasa currently use eCogra. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. ThePOGG.com acts as the ADR service used by Fruity Casa for their MGA license. You can find further information regarding this regulator's complaint policies here.

Restricted Countries


Players from United States NOT accepted.

Fruity Casa does not accept players from the following countries: Albania, American Samoa, Oceania, Australia, Belgium, Bolivia, Bulgaria, Cuba, Denmark, Ecuador, Ethiopia, France, French Guiana, French Polynesia, French Southern Territories, Germany, Ghana, Guam, Guyana, Indonesia, Iran, Israel, Italy, Kenya, Democratic People's Republic of Korea, Lao People's Democratic Republic, Latvia, Myanmar, Nigeria, Northern Mariana Islands, Pakistan, Panama, Papua New Guinea, Romania, Russian Federation, Sao Tome and Principe, Singapore, South Africa, Spain, Sri Lanka, Sweden, Syrian Arab Republic, Tanzania, United Republic of, Thailand, Turkey, Uganda, United States, United States Minor Outlying Islands, Virgin Islands, U.S., Zimbabwe.

Contact


Contact Information:

Email : [email protected]
Postal address: Imperium Network Solutions, 415 Linen Hall, 162-168 Regent Street, London, United Kingdom.
Postal address: Caddell Ltd NV, Van Engelenweg 23, Curacao.
Live Chat: Available on casino website.

Slots RTP


Fruity Casa publish the RTP figuresfor all their slots games.

Comp Points


Fruity Casa Casino do offer a comp points program and points are accrued at a rate of 2 for £10.

Fruity Casa Casino redeem the points at a rate of 200 for a £1.

Values given on the Fruity Casa Casino site for games weightings for accruing points is as follows: ROULETTE 0.25, BLACKJACK'S 0.50, SCRATCHCARDS 2.00, SLOTS 2.00, VIDEO POKER AND VIDEO POKER SIDEBET 1.00, KENO 2.00, FOOTBALL FRENZY 1.00, POKER DICE 1.00, SUPER HI LO AND SUPER HI LO BONUS 1.00.

Fruity Casa Casino's comp points system is equal in value to the Playtech comp points system that we use as our bar for 7/10 but only for slots, scratchcards and keno - it is not as valuable for other games hence the lower rating assigned.

Closing Thoughts


The casinos operating on the Imperium Network Solutions platform have built a stellar reputation due to their fair approach to the player/operator relationship and experienced team. There are very few teams that we have worked with that hold as much of our respect. That we function as an ADR service for this license provider under their MGA license simply adds an extra layer of confidence that players signed-up with Fruity Casa will be treated fairly. Fruity Casa are building a strong reputation for high quality customer treatment in the industry.

Other Associations


We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

COMPLAINTS

Fruity Casa
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Fruitycasa - Live Monopoly

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Fruity Casa
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Fruity Casa - Confiscate winnings

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Fruity Casa
Resolved

Fruity Casa - Unpaid winning

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Fruity Casa
Resolved

Fruity Casa - Confiscated Winnings

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