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blacklisted casino thepogg

This casino is closed!

This operator has ceased operation and is no longer available to play with.

We recommend you to enjoy your time elsewhere:
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Casilando

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– No player complaints requiring operator intervention received so far!

– Fast response to email support request.

– Operator subject to strong regulatory requirement.

– Long delays on payment of withdrawals.

– Low value registration incentives.


Gold Spins Casino Review

Review last updated - May 2019

OVERVIEW | 6.88/10


Gold Spins Casino was established in 2015 and is part of the Imperium Network Solutions Group. Gold Spins Casino is licensed by Curacao eGaming and the UKGC. They provide a range of games from: NetEnt, Betsoft, NextGen Gaming, OMI and IGaming2. They currently have no complaints logged at any of the major gambling portals.

TRUSTWORTHINESS | 8/10


ThePOGG.com serves as an Alternative Dispute Resolution (ADR) service for Gold Spins Casino as part of their MGA license requirements. This means that we can offer legally binding rulings for all complaints submitted to this service from jurisdictions subject to the MGA license.

The affiliate program for Gold Spins casino - BigBoy Affiliates - closed at short notice in April 2019 retaining affiliate referrals but failing to honour the agreed commission payments.

BONUSES | 3 / 10


100% up to unlimited
Max Bonus unlimited
Min Deposit 20
Max Bet 5
Type Cashable
Wagering 35x(d+b)
Deposit Method Restrictions:
Neteller, Skrill
Country/Regional Restrictions:
Armenia, Poland, Greece, Hungary, Croatia, Ukraine, India, Russia, Czech Republic, Slovakia and Serbia

Terms and Conditions

The Gold Spins Welcome bonus currently consists of a bonus of 100% up to unlimited.

The minimum deposit that will trigger the bonus is £20.

This bonus has a wagering requirement of 35x(deposit+bonus) for the deposit bonus.

The bonus is structured so that only wagering with bonus funds, which are stacked beneath the deposited funds, counts towards the wagering requirement. This also means that bonus restrictions, do not apply while you are wagering with your deposited funds. In other words as long as you are only using deposited funds you can withdraw at any time you like. (The standard bonus structure where all funds are locked until wagering requirements have been completed are used for non-UK players.)

The maximum allowed bet is £5 on any single round of play.

A minimum bet of £1 is required to count towards the wagering requirement.

There is no maximum win on either the deposit bonus or the complimentary spins.

The bonus is cashable.

Players from the following countries are not eligible to receive a bonus - Armenia, Poland, Greece, Hungary, Croatia, Ukraine, India, Russia, Czech Republic, Slovakia and Serbia

Players depositing via Neteller or Skrill are not eligible for this bonus.

Game Weightings:

  • *Slots 100%
  • Table Games 10%
  • Video Poker Games 5%
  • Other 5%
  • Scratchcards & Keno 100%
  • *Blood Suckers, Dead or Alive, Devils Delight, Kings of Chicago, Jackpot 6000, Lucky 8 Line, Mega Joker, Super Nudge 6000, Big Bad Wolf, 300 shields, Secrets of the stones and Victorious. 20%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.


BONUS: 100% up to unlimited
Try another casino
Value to Player for:
£0.01
Bonus Value
low roller
n/a
mid roller
mid
high roller
mid
superhigh roller
low

Payout Speed: 7 days | 3 / 10


Gold Spins Casino state on their website that it takes up to 48 hrs to accept a withdrawal - it does not state how long it takes to process a withdrawal once it has been accepted and therefore, since the Casino does not accept US traffic, we have assumed that this will be five more days.

Maximum Withdrawal - Not listed. Casino states that there is a maximum withdrawal but customers should contact support for them at any given time.

Minimum Withdrawal - £30

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, UKash, POLi, Paysafecard and Bank Transfers.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software | 10 / 10


Gold Spins Casino use Net Entertainment software for their instant play casino and also include a selection of: Microgaming, Thunderkick, WHG, ELK Studios, Multicommerce, 2 by 2 Gaming, Aristocrat, Leander Gaming and NYX. Check out our Net Entertainment Software Review for more information.

Game selections are as follows:

Instant

Table Games – 79

Slots – 515

Video Poker – 10

Jackpot - 29

Live - 14

Customer Service | 10 / 10


Email Testing Record

  • May 2019 - 22 minutes .
  • December 2018 - 9 minutes
  • December 2015 - No Reply.
  • August 2015 - 31 minutes.

Licensing | 10 / 10


GoldSpins hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. GoldSpins currently use eCOGRA. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. ThePOGG.com acts as the ADR service used by Gold Spins for their MGA license. You can find further information regarding this regulator's complaint policies here.

Restricted Countries


Players from United States NOT accepted.

Gold Spins does not accept players from the following countries: Afghanistan, Asia, Algeria, Africa, American Samoa, Oceania, Angola, Australia, Austria, Belgium, Bolivia, Bulgaria, Cuba, Denmark, Ecuador, Ethiopia, France, French Guiana, French Polynesia, French Southern Territories, Ghana, Guam, Guyana, Hungary, Indonesia, Iran, Israel, Italy, Kenya, Democratic People's Republic of Korea, Lao People's Democratic Republic, Latvia, Malta, Myanmar, Nigeria, Northern Mariana Islands, Pakistan, Panama, Papua New Guinea, Poland, Romania, Russian Federation, Sao Tome and Principe, Singapore, Slovenia, South Africa, Spain, Sri Lanka, Sudan, Sweden, Syrian Arab Republic, Tanzania, United Republic of, Thailand, Turkey, Uganda, United States, United States Minor Outlying Islands, Viet Nam, Virgin Islands, U.S., Yemen, Zimbabwe.

Contact


Contact Information:

Email : [email protected]
Postal address: Imperium Network Solutions, 415 Linen Hall, 162-168 Regent Street, London, United Kingdom.
Postal address: Caddell Ltd NV, Van Engelenweg 23, Curacao.
Live Chat: Available on casino website.

Slots RTP


RTPs given for some but not all slots games.

Comp Points


Gold Spins Casino do offer a comp points program and points are accrued at a rate of 2 for £10.

Gold Spins redeem the points at a rate of 200 for a £1.

Values given on the Gold Spins Casino site for games weightings for accruing points is as follows: ROULETTE 0.25, BLACKJACK'S 0.50, SCRATCHCARDS 2.00, SLOTS 2.00, VIDEO POKER AND VIDEO POKER SIDEBET 1.00, KENO 2.00, FOOTBALL FRENZY 1.00, POKER DICE 1.00, SUPER HI LO AND SUPER HI LO BONUS 1.00.

Gold Spins Casino's comp points system is equal in value to the Playtech comp points system that we use as our bar for 7/10 but only for slots, scratchcards and keno - it is not as valuable for other games hence the lower rating assigned.

Closing Thoughts


The casinos operating on the Imperium Network Solutions platform have built a stellar reputation due to their fair approach to the player/operator relationship and experienced team. There are very few teams that we have worked with that hold as much of our respect. That we function as an ADR service for this license provider under their MGA license simply adds an extra layer of confidence that players signed-up with Gold Spins will be treated fairly.

Other Associations


We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

COMPLAINTS

Gold Spins
Resolved

BigBoy Affiliates - Unpaid commission, again.

Read Complaint
Gold Spins
Resolved

BigBoy Affiliates - non-payment

Read Complaint
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