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– Fast response to email support request.

– Partially cooperative with the management of player complaints.

– Not subject to the strongest regulations.

– Low value registration incentives.


Goldfishka Casino Review

Review last updated - November 2016

OVERVIEW | 4.82/10


The Goldfishka casino website is only available in Russian.

Goldfishka casino is the Russian arm of the Fortune Lounge group.

TRUSTWORTHINESS | 3/10


Goldfishka casino are part of the Fortune Lounge group of casinos.

Only one of the six reviewers who work regularly for this site holds an account with the Fortune Lounge group. They report positive experiences.

In the last few years the Fortune Lounge group has aggressively expanded and taken over a substantial proportion of the the Microgaming only casino providers still on the market, including the BrightShare, WagerShare, RedReturns and the ReferBack groups of casino (listed by affiliate programs).

None of the groups that make up this super group of Microgaming casino have a spotless record when it comes to the discussion of player complaint and treatment of their affiliate partners, but some of the groups have a better record than others.

At the present time it's not clear exactly how this amalgamation of casino groups is going to function, whether the individual groups will continue to function autonomously and form their own policies regarding the discussion of player complaints or whether there will be one unified policy applied to all casinos in the group.

While doing the background research for this review, we came across several instances wherein the Fortune Lounge casinos failed to respond to attempts made by various websites to mediate player disputes.

When mediating disputes with the Fortune Lounge group we have found them very cooperative when it comes to providing certain types of evidence and unwilling to engage when other types of evidence are requested. As such they do not qualify for a Green status with regard to responding to complaints, but given that they will provide certain types of evidence they are beyond the standard for Amber status.

It is worth noting that the Fortune Lounge management have openly stated that they will not discuss any complaints with Gambling Grumbles.

The Fortune Lounge group have been involved in the confiscation of player funds based on vague terms.

In late 2014 a situation came to light where an affiliate was found to be hacking into other sites and posting their gambling links on these sites without the owners knowledge or permission. This activity is clearly illegal and unethical. The majority of casinos that were receiving traffic from this affiliate closed the affiliate's accounts upon finding out what the affiliate was doing, however some casinos, whether via intent or insufficient security policies, continued to be listed on these sites for many months after the activity of this affiliate came to light. Many other brands managed to quickly take action to get themselves removed from the hacked sites (closing the affiliate account down and ensuring that new accounts could not be open).

For references see Fortune Lounge Group Player/Affiliate Issues

BONUSES | 1 / 10


Goldfishka Casino Review does not currently offer a bonus that we can reasonably evaluate.

Deposit Method Restrictions:
Country/Regional Restrictions:

Payout Speed: 4 days | 6 / 10


Using Neteller our reviewer reports withdrawals paid within 4 days.

Minimum withdrawal – €50.

Maximum withdrawal – None listed.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), Bank Transfer, Instadebit, EntroPay, Click2Pay, ClickAndBuy, EZIPay, InstantDebit, EcoCard, UseMyWallet

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software | 9 / 10


Goldfishka casino use Microgaming software for both their download and instant play casinos. Check out our Microgaming Software Review.

Game selections are as follows;

Download

Instant

Table Games – 76

Table Games – 54

Slots – 375

Slots – 248

Video Poker – 58

Video Poker – 23

Jackpot – 25

Jackpot – 17

Customer Service | 10 / 10


Email Testing Record

  • December 2016 - 9 minutes
  • December 2015 - No Reply
  • June 2015 - 1 hour 53 minutes
  • November 2014 - No Response
  • June 2014 - No Response
  • December 2013 -16 minutes

Licensing | 6 / 10


Goldfishka hold the following gambling licenses :

  • Kahnawake Gaming Commission - The KGC is a lesser used license certificate, but this regulator has been cooperative in the management of player complaints and we are aware of a significant number of instances where players have received favourable outcomes via this licensor. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Goldfishka casino – United Kingdom, USA

Contact Information;

Phone :Australia 1-800-658460
Canada 18667452416
Denmark 80887134
Finland 0800919692
Hong Kong 800-903483
Mauritius 0027110613848
Namibia 0800 23 22 12
New Zealand 0800449767
Norway 80019453
Singapore 800-1204340
Sweden 0200-8991-63
Thailand 1-801-20665859
United Kingdom 0-808-2386055
French Belgium 080049216
French Canada 18667452416
French Mauritius 0027110613847
French Switzerland 0800001722
German Austria 0800005080
German Belgium 080049216
German Germany 08000003370
German Switzerland 0800001722
Spanish Argentina 08004440973
Spanish Chile 12300207689
Spanish Mexico 0018669724381
Spanish Spain 800 3000 87
Italian Switzerland 0800001722
Italian Italy 800986542
Greek Cyprus 80077315
Greek Greece 00800-127-304
Portuguese Portugal 800-814053
Portuguese Brazil 08008920071
Dutch Belgium 080049216
Dutch The Netherlands 08000204703

Restricted Countries


Players from United States NOT accepted.

Goldfishka does not accept players from the following countries: Afghanistan, Asia, Aland Islands, Europe, Albania, Algeria, Africa, American Samoa, Oceania, Andorra, Angola, Anguilla, North America, Antarctica, Antigua and Barbuda, Argentina, South America, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, The Democratic Republic of The Congo, Cook Islands, Costa Rica, Cote D'ivoire, Croatia, Cuba, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-bissau, Guyana, Haiti, Heard Island and Mcdonald Islands, Holy See (Vatican City State), Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Democratic People's Republic of Korea, Republic of Korea, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Palestinia, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Rwanda, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and The Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia and The South Sandwich Islands, Spain, Sri Lanka, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Sweden, Switzerland, Syrian Arab Republic, Taiwan, Province of China, Tajikistan, Tanzania, United Republic of, Thailand, Timor-leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Venezuela, Viet Nam, Virgin Islands, British, Virgin Islands, U.S., Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe.

Contact


Slots RTP


Goldfishka casino do not publish the house edge (RTP) information for any of their slots games.

Comp Points


The Goldfishka comp point program awards points as follows;

  • Slot games and unique games 1 credit 1 point
  • Table games (not mentioned below) 5 credits 1 point
  • Sic bo and all roulettes 10 credits 1 point
  • Video poker games, craps, baccarat and all the blackjack games except Classic Blackjack 20 credits 1 point
  • Classic Blackjack and All Aces Video Poker 100 credits 1 point

This is ten times better than the standard Playtech comp point system for Slots games, twice as good for some table games, the same for Sic Bo and Roulette and half as good for all other games.

The points can be redeemed at a rate of 1000 points to 1 credit and you need a minimum of 5000 credits to be redeemed.

Closing Thoughts


Goldfishka casino offer a Russian arm of the Fortune Lounge group. To be avoided.

Associated By Company


The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

There are no associated casinos to display.

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