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– ThePOGG.com can issue legally binding rulings on player complaints under the MGA license.

– Cooperative with player complaints.

– Operator subject to strong regulatory requirement.

– Withdrawals take over 24 hours.

– Email support takes longer than average to respond.

– Low value registration incentives.


Griffon Casino Review

Review last updated - December 2020.

OVERVIEW | 6.58/10


Griffon Casino are operating on the Aspire Global International Ltd platform. They are dual licensed: firstly in the United Kingdom by the UKGC; secondly in Malta by the MGA. They use IBAS as their ADR for UK players and ThePOGG for players playing under their Maltese license. Griffon Casino offer a medium sized selection of games, around 650, across the table, jackpot and slots categories by software providers including: : Net Entertainment, NextGen Gaming and Amaya. Their site utilises a classic colour palette of navy and silver - their logo is their name in silver capital letters and to the left hand side sits a pewter coloured griffon.

 

TRUSTWORTHINESS | 8/10


Below we highlight the terms that players should be aware of when playing with Aspire Global run properties.

Maximum Bet bonus term - "When a bet abuses the betting system – regardless of which game it was placed on – it will not count towards a player’s wagering requirements. If the player placed single bets equal to or greater than £4 or £0.50 per line or 15 percent of the bonus amount before the wagering requirements for the bonus have been met, we reserve the right to withhold any amount in excess of the player’s original deposit from a player’s withdrawal. In addition, if a player deposited with Skrill or Neteller and placed single bets equal to or greater than £2.50 of the bonus amount before the wagering requirements for the bonus have been met, we reserve the right to withhold any amount in excess of the player’s original deposit from a player’s withdrawal." - The inclusion of "or equal to" is of no significant or relevant benefit to the operator in terms of prevention of bonus abuse and as such serves only to trip up players who skim read the terms. 22/12/20

"Subject to Section ‎20.5, the maximum amount of winnings which is payable to you with respect to any bet on our sports products and services is £90,000 (ninety thousand pounds) (the "Maximum Win Per Bet"). By way of example, if you win £100,000 (one hundred thousand pounds) on a bet on our sports products and services (without the application of the Maximum Win Per Bet cap), the actual winnings credited to your Player Account will be capped at £90,000 (ninety thousand pounds)."(22/12/20) Players should be aware of this win cap on sportsbook wagers.

ThePOGG.com serves as an Alternative Dispute Resolution (ADR) service for Aspire Global license as part of their MGA license requirements. This means that we can offer legally binding rulings for all complaints submitted to this service from jurisdictions subject to the MGA license.

Ordinarily some of the term issues highlighted above would result in a Trustworthiness rating reduction. However this is offset by the use of our ADR service, which assures us that we can intervene if any issues do arise.

BONUSES | 3 / 10


Deposit Method Restrictions:
N/A
Country/Regional Restrictions:
N/A

Terms and Conditions

The Griffon Casino Welcome bonus currently consists of a bonus of 50 Complimentary Spins on Book of Dead.

The minimum deposit that will trigger the bonus is €20.

There is a wagering requirement of 35xwinnings for the complimentary spins.

Maximum win on the complimentary spins is £100.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet is £3.99 or of 14.99% of the bonus whichever is greater and $0.49/payline on any single round of play.

You can only claim one Welcome Bonus across all sites running on the Aspire Global network.

The bonus is cashable.

Game Weightings:

    Only available on Book of Dead.

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.


Payout Speed: 72 hours | 8 / 10


The operator's website states that withdrawals will be take up to 48 to process - hence the allocation of a 3 day withdrawal score.

Minimum Withdrawal - €10

Maximum Withdrawal - not listed on site.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software | 10 / 10


Griffon Casino use Net Entertainment, NextGen Gaming and Amaya software with a good selection of games.

Game selections are as follows:

Jackpots - 12

Instant

Table Games – 27

Slots – 587

Video Poker – ?

Live – ?

Customer Service | 0 / 10


Email Testing Record

  • January 2021 - No response.

Licensing | 10 / 10


Griffon Casino hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Griffon Casino currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. ThePOGG.com acts as the ADR service used by Griffon Casino for their MGA license. You can find further information regarding this regulator's complaint policies here.

Restricted Countries


Players from United States NOT accepted.

Griffon does not accept players from the following countries: Australia, France, French Guiana, French Polynesia, French Southern Territories, South Africa, Spain, Sweden, United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact


Contact Information:

Email : [email protected]

Slots RTP


Griffon Casino only publishes the House Edge/Return to Player (RTP) figures for their Net Entertainment slots games.

Comp Points


This operator does not appear to offer a comp points program for players.

Closing Thoughts


While we do not endorse all of the terms and conditions that the Aspire Global platform has chosen to include, that we have a contractual relationship with this operator to ensure that complaints are managed appropriately more than offsets the concerns we would have about these specific terms.

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Other Associations


We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

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COMPLAINTS

Griffon
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Griffon Casino - Missing cashback and free spins

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