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blacklisted casino thepogg

This operator is NOT recommended by ThePOGG.com. This could be due to a variety of negative behaviours, from refusing to discuss complaints to suspect gambling software or predatory terms and conditions. We would encourage players to consider alternative operators to play with.

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– No player complaints requiring operator intervention received so far!

– Fast withdrawals.

– Fast response to email support request.

– Competitive incentives for registration.

– Unlicensed – AVOID, AVOID, AVOID!


House of Jack Casino Review

House of Jack do not provide any license information on site and refused to give their license number on request (we have screenshots of our live chat conversation to prove this)so that we could ensure that they are licensed for your protection - they claim that they are licensed in Curacao.  Their support assistant stated that their licensing information is confidential. They also fail to give any ownership details or complaints procedure details other than an email address for their own complaints department. Since they share an affiliate program with Casino-Mate, and since their Terms and Conditions are identical at both sites, it is logical to assume that the two operators are associated. It appears that House of Jack provide games by the following software providers: Microgaming, Quickspin, Play 'N Go, BetSoft and Spigo.  Their site is based on a green, black and white colour palette.

OVERVIEW | 6.90/10


House of Jack do not provide any license information on site and refused to give their license number on request (we have screenshots of our live chat conversation to prove this)so that we could ensure that they are licensed for your protection - they claim that they are licensed in Curacao.  Their support assistant stated that their licensing information is confidential. They also fail to give any ownership details or complaints procedure details other than an email address for their own complaints department. Since they share an affiliate program with Casino-Mate, and since their Terms and Conditions are identical at both sites, it is logical to assume that the two operators are associated. It appears that House of Jack provide games by the following software providers: Microgaming, Quickspin, Play 'N Go, BetSoft and Spigo.  Their site is based on a green, black and white colour palette.

TRUSTWORTHINESS | 3/10


House of Jack looked to enforce a self-exclusion at Casino-Mate in order to deny a mid six figure win. Ordinarily this would not be problematic, but House of Jack do not offer any information about their association with Casino-Mate on their site and didn't not inform the player that the self-exclusion would impact any other property. As such the player would have had no way of knowing that their exclusion would apply at House of Jack. This is a predatory practice that exploits the most vulnerable players.

This issue was subsequently resolved with a settlement type arrangement. Again this makes us very uncomfortable. Where operators engage non-disclosure agreements and settlements this by-and-large indicates taht the player is receiving less than they should, hence the reason the operator do not want the details discussed publicly. Ultimately the player accepted this settlement so we've no grounds to take the complaint further, but we still find every aspect of this situation highly questionable.

For references see - https://thepogg.com/casino-review/casino-reviews-appendix/#Jacked_Affiliates.

BONUSES | 10 / 10


100% up to $500
Max Bonus 500
Min Deposit 20
Max Bet 7.50
Type Cashable
Wagering 50xb
Deposit Method Restrictions:
Country/Regional Restrictions:

Terms and Conditions

The House of Jack Welcome bonus currently consists of a bonus of 100% up to $500 plus 200 complimentary spins on Sticky Bandits.

The minimum deposit that will trigger the bonus is $20.

This bonus has a wagering requirement of 50xbonus for the deposit bonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet while playing with this bonus is $7.50.

The maximum allowed win with the deposit bonus is $5000. The maximum allowed win with the complimentary spins is $200.

Players from the following countries are not eligible to claim this bonus: Albania, Algeria, Azerbaijan, Bosnia and Herzegovina, Central Africa, Croatia, Georgia, India, Indonesia, Latvia, Pakistan, Poland, Portugal, Serbia, Thailand

The bonus is cashable.

Bonus and associated winnings will expire after 30 days if the associated wagering requirements are not completed.

Game Weightings:

  • Slots and Parlour Games 100%
  • Classic Slots 75%
  • Live Roulette and Blackjack games 10%
  • Table Poker, Roulette, Craps, Baccarat, Casino War, SicBo 8%
  • Casino Hold 'Em, Live Baccarat 5%
  • Video Poker, Blackjack 2%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.


BONUS: 100% up to $500
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Value to Player for:
£27.48
Bonus Value
low roller
top 10
mid roller
high
high roller
high
superhigh roller
high

Payout Speed: 24 hours | 10 / 10


House of Jack Casino state that withdrawals to ewallets are instant on their site.

Maximum Withdrawal - $10,000 per week.

Minimum Withdrawal - $20..

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), InstaDebit, iDebit, PaySafeCard, ecoPayz, NeoSurf, uPayCard, Qiwi and Bank Transfer.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software | 10 / 10


House of Jack Casino use Microgaming software alongside: Quickspin, Play 'N Go, BetSoft and Spigo. Check out our Net Entertainment Software Review for more information.

Game selections are as follows:

Instant

Table Games – 72

Slots – 552

Video Poker – 42

Jackpots - 40

Live - 0

Customer Service | 10 / 10


Email Testing Record

  • June 2018 - 48 minutes

Licensing | 0 / 10


House of Jack do not provide any licensing information on their site.

Restricted Countries


Players from United States NOT accepted.

House of Jack does not accept players from the following countries: Australia, Belgium, Cyprus, Czech Republic, Denmark, France, French Guiana, French Polynesia, French Southern Territories, Hungary, Italy, Philippines, Romania, Slovakia, South Africa, Spain, United Kingdom, United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact


Contact Details:

Email : [email protected]

Slots RTP


House of Jack do not appear to provide the RTPs for their games.

Comp Points


House of Jack provide a VIP program for players and further details can be found on their site.

Closing Thoughts


House of Jack are in the Not Recommended category at ThePOGG - further details can be found in the Trustworthiness section of this review. It should be noted that customers playing with a bonus can only withdraw $5,000 - the rest of any balance that comes from playing with a bonus will be removed. No dormancy or inactivity clause could be found in the Terms and Conditions documents at this operator.

Associated By Company


The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

There are no associated casinos to display.

Other Associations


We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

COMPLAINTS

House of Jack
Resolved

House of Jack - Reverse Winnings and frozen game

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House of Jack
Resolved

House of Jack - Unable to log into my account

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House of Jack
Resolved

House of Jack - No deposit limit/ reopening account after me asking for it to be closed

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House of Jack
Resolved

House of Jack - Scam won’t let me withdrawal my money

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