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– No player complaints requiring operator intervention received so far!

– Fast withdrawals.

– Fast response to email support request.

– Operator subject to strong regulatory requirement.

– Competitive incentives for registration.


Play Hippo Casino Review

Review last updated - September 2019.

OVERVIEW | 8.88/10


Play Hippo Casino operate on the Everymatrix platform and they are dual licensed - in the United Kingdom by the UKGC and in Malta by the  MGA.  The casino offers a selection of games provided by: Net Entertainment, Microgaming, IGT (WagerWorks),  Evolution Gaming, NYX and Play 'n Go.  Their site has a clean and simple design and their colour palette focuses on bright blue and white; their logo is their name in whie with a grey cartoon hippo interposed between the two parts of their name.

TRUSTWORTHINESS | 7/10


Play Hippo Casino run on the EveryMatrix platform. We have a positive working relationship with the EveryMatrix platform and while there have been some historic complaint issues with some of their properties, we are now confident that we can resolve any issues that come up with their operators.

PlayHippo do not appear to currently offer an affiliate program and as such cannot score more than 7 in this category.

BONUSES | 9 / 10


100% up to £150
Max Bonus 150
Min Deposit 10
Max Bet NA
Type Cashable
Wagering 35xb
Deposit Method Restrictions:
Country/Regional Restrictions:

Terms and Conditions

The Play Hippo Welcome bonus currently consists of a bonus of 100% up to £150.

The minimum deposit that will trigger the bonus is £10.

This bonus has a wagering requirement of 35xbonus for the deposit bonus.

The bonus uses a standard structure where the full balance is locked from the moment of deposit until the wagering requirement has been completed.

There is no maximum allowed bet term associated with this bonus.

There is no maximum win on either the deposit bonus.

The bonus is cashable.

Bonus and associated winnings will expire after 30 days if the wagering requirements are not completed.

Game Weightings:

  • Every game weighted individually - see PlayHippo website for more information

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.


BONUS: 100% up to £150
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Value to Player for:
£12.33
Bonus Value
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n/a

Payout Speed: 24h | 10 / 10


Our review reports Neteller withdrawals paid within 24 hours.

Minimum withdrawal – €10.

Maximum withdrawal – €5000/day.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), PaySafeCard, EntroPay

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software | 10 / 10


Play Hippo casino use Net Entertainment, Microgaming and BetSoft for their instant casino. Check out our Net Entertainment Software Review, Microgaming Software Review and BetSoft Software Review.

Game selection is as follows;

Instant

Table Games – 71

Slots – 350

Video Poker – 39

Jackpot – 38

Customer Service | 10 / 10


Email Testing Record

  • September 2019 - 6 minutes.
  • May 2019 - 14 minutes.
  • November 2018 - 13 minutes
  • November 2016 - 7 hours 17 minutes
  • June 2015 - 1 hour 21 minutes
  • November 2014 - 22 minutes
  • June 2014 - 44 minutes
  • December 2013 - 14 minutes
  • August 2013 - 37 minutes

Licensing | 10 / 10


PlayHippo hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. PlayHippo currently use eCOGRA. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies here.

Restricted Countries


Players from United States NOT accepted.

Play Hippo does not accept players from the following countries: Australia, South Africa, United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact


Contact Information:

Email : [email protected]

Slots RTP


Play Hippo casino publish the RTP/house edge figures for their Net Entertainment slots games.

Comp Points


Play Hippo do not appear to offer a comp points program for all players.

Closing Thoughts


The recently cooperative approach of the EveryMatrix team means that we can once again help players who experience problems with this platform's operators. This is a really positive development and we are looking forward to expanding on this relationship in the coming years.

Associated By Company


The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

Other Associations


We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

COMPLAINTS

Resolved

Play Hippo - changed there terms and not paying me :(

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flag-us United states