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blacklisted casino thepogg

This operator is NOT recommended by ThePOGG.com. This could be due to a variety of negative behaviours, from refusing to discuss complaints to suspect gambling software or predatory terms and conditions. We would encourage players to consider alternative operators to play with.

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– Operator subject to strong regulatory requirement.

– Long delays on payment of withdrawals.

– Email support takes longer than average to respond.

– Low value registration incentives.


Supro Casino Review

As of April 2013 Supro casino has now closed and will no longer be accepting any customers.

Another member of the 888 family, Supro casino operate a software platform – Dragonfish (used to be called Random Logic) – that is unique to this group of casinos.

OVERVIEW | 2.98/10


As of April 2013 Supro casino has now closed and will no longer be accepting any customers.

Another member of the 888 family, Supro casino operate a software platform – Dragonfish (used to be called Random Logic) – that is unique to this group of casinos.

TRUSTWORTHINESS | 2/10


Three of the reviewers who works for this site regularly hold accounts with 888 and all of these have been open for years. They report positive experiences.

888 have proven to be unwilling to engage with 3rd party dispute mediation on several occasions over the years. Alongside this they have been known to confiscate player funds citing only vague spirit of the bonus terms.

The extended group of operators that 888 run has been reported to refuse to pay out player winnings if they claim bonuses at multiple properties within their group, but fails to provide players with reasonable information regarding which properties are in their group. This policy also appears to have been applied to gambling protection self-exclusions where checks have not been carried out at registration, only once the player has won. This means that if a player self-excluded from any property in this group, if they sign-up with another property not realising that this property is owned by 888, the player is then in a position where they can lose, but if they win they will not be paid.

In late 2014 a situation came to light where an affiliate was found to be hacking into other sites and posting their gambling links on these sites without the owners knowledge or permission. This activity is clearly illegal and unethical. The majority of casinos that were receiving traffic from this affiliate closed the affiliate's accounts upon finding out what the affiliate was doing, however some casinos, whether via intent or insufficient security policies, continued to be listed on these sites for many months after the activity of this affiliate came to light. Many other brands managed to quickly take action to get themselves removed from the hacked sites (closing the affiliate account down and ensuring that new accounts could not be open).

The software that the 888 properties run on - Dragonfish - runs a Baccarat game that we found to mis-advertising the pay out of 2 of the bets on the table. We repeatedly tried to contact this software provider to correct this issue and received no response.

The 888 group have engaged in what appears to be the closure of profitable affiliate accounts using general account closure terms reportedly due to the affiliate not generating enough new leads, though the required amount remains unspecified. We assume that the amount of new leads exceeded the amount required by their minimum activity clause which is the understood minimum. We view this as an unethical business practice.

For references see 888 Group Player Issues

BONUSES | 4 / 10


Supro Casino Review does not currently offer a bonus that we can reasonably evaluate.

Deposit Method Restrictions:
Country/Regional Restrictions:

Payout Speed: 5 day | 5 / 10


Using Neteller our reviewers reports withdrawals normally paid within 5 days.

Banking options available - Credit/Debit cards, Bank Transfer, Neteller, Skrill (Moneybookers), ClickAndBuy, EntroPay, Ewire, PayPal, UKash and PaySafeCard

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software | 0 / 10


Supro casino use proprietary software (their own software) that goes under the name Dragonfish (formerly Random Logic). All 888 associated casinos use this software. To find out more check out our Dragonfish Information Page.

Game selections are as follows;

Download

Instant

Table Games – 35

Table Games – 19

Slots –103

Slots – 70

Video Poker – 6

Video Poker – 0

Live – 3

Live – 3

Jackpot – 27

Jackpot – 11

Customer Service | 0 / 10


Our reviewer reports positive experiences with 888 customer services.

We can find no form of email communication at Supro casino.

Licensing | 8 / 10


Supro hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Supro currently use eCOGRA. You can find further information regarding this regulator's complaint policies here.
  • Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Supro casino - United Kingdom, USA

Contact Information;

Phone : UK 080 82389897
Italy 80 0874369
Spain 90 0997631
France 080 0918045
Germany 080 01800959
Affiliate Program - 888 Affiliates.

Restricted Countries


Players from United States NOT accepted.

Supro does not accept players from the following countries: United Kingdom, United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact


Slots RTP


Supro casinoprovide the RTPs for all of their slots games.

Comp Points


The Supro casino comp point program offer 1 comp point for every £10 wagered and converts 100 comp points to £1. This is the same as the standard Playtech comp point program and a bit better than industry average.

Closing Thoughts


Supro casino have the potential to be better than they are, but to achieve that potention the entire 888 Holding's group have to open up and be more transparent than they are. If they want players' trust, they have to show some good faith themselves.

Associated By Company


The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

There are no associated casinos to display.

Other Associations


We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

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