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– ThePOGG.com can issue legally binding rulings on player complaints under the MGA license.

– Cooperative with player complaints.

– Fast response to email support request.

– Operator subject to strong regulatory requirement.

– Withdrawals take over 24 hours.


Vegas Lounge Casino Review

Review last updated - October 2021.

OVERVIEW | 9.34/10


Vegas Lounge Casino is managed by the White Hat Gaming Platform. Vegas Lounge Casino is dual licensed: in Malta by the  MGA and in Great Britain by the UKGC. They provide a range of games from: NetEnt, Microgaming, Thunderkick, WHG, ELK Studios, Multicommerce, 2 by 2 Gaming, Merkur, Lightning Box, Just for the Win, Genesis, Foxium, Big Time Gaming, Micro, Aristocrat, Leander Gaming and NYX. Their site is built upon a colour palette of black, white and grey and their logo is their name in white capital letters with "casino" in calligraphy stlye white lettering beneath. To the left a large VL monogram in white can be seen.

TRUSTWORTHINESS | 10+


ThePOGG.com serves as an Alternative Dispute Resolution (ADR) service for Vegas Lounge Casino as part of their MGA license requirements. This means that we can offer legally binding rulings for all complaints submitted to this service from jurisdictions subject to the MGA license.

Vegas Lounge Casino have accepted ThePOGG Deposit Guarantee seal. This means that they've agreed in advance that they will discuss player complaints as long as they have written permission from the player and no funds will be confiscated from players without clear breach of terms. In return we guarantee your deposits with Vegas Lounge Casino. Read more about our guarantee here.

BONUSES | 6 / 10


50% cashback on losses up to €400
Max Bonus €400
Min Deposit €20
Max Bet NA
Type cashback
Wagering NA
Deposit Method Restrictions:
Country/Regional Restrictions:

Terms and Conditions

The Vegas Lounge Casino Welcome bonus currently consists of 50% cashback on losses up to €400.

The minimum deposit that will trigger the bonus is €20.

There is no wagering requirement associated with the cashback.

The cashback is based on total losses (deposits - (balance + withdrawals)) over the first week of registration and will be credited on the 8th day of registration.

There is no maximum bet term associated with this cashback.

There is no maximum win associated with the cashback.

The cashback is cashable.


BONUS: 50% cashback on losses up to €400
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Value to Player for:
£4.24
Bonus Value
low roller
mid
mid roller
mid
high roller
mid
superhigh roller
top 10

Payout Speed: 72 hours | 8 / 10


Vegas Lounge Casino appear to process withdrawals to ewallets within 72 hours.

Maximum Withdrawal - Not maximum withdrawal is listed for UKGC players but for those falling under the MGA license conditions the maximum is €5,000 per week.

Minimum Withdrawal - £10

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software | 10 / 10


Vegas Lounge Casino use Net Entertainment software for their instant play casino and also include a selection of: Microgaming, Thunderkick, WHG, ELK Studios, Multicommerce, 2 by 2 Gaming, Aristocrat, Leander Gaming and NYX. Check out our Net Entertainment Software Review for more information.

Game selections are as follows:

Instant

Table Games – 79

Slots – 900+

Video Poker – 10

Jackpots - 27

Live - 12

Customer Service | 9 / 10


Email Testing Record

  • January 2021 - 7 hours 59 minutes.

Licensing | 10 / 10


Vegas Lounge Casino hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Vegas Lounge currently use eCogra. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

Restricted Countries


Players from United States NOT accepted.

Vegas Lounge does not accept players from the following countries: Afghanistan, Albania, Algeria, American Samoa, Angola, Australia, Bahamas, Barbados, Belgium, Bolivia, Botswana, Bulgaria, Burkina Faso, Cambodia, Cote D'ivoire, Cuba, Denmark, Ecuador, Estonia, Ethiopia, France, French Guiana, French Polynesia, French Southern Territories, Germany, Ghana, Guam, Guyana, Haiti, Hungary, Iceland, Indonesia, Iran, Iraq, Israel, Italy, Jamaica, Kenya, Republic of Korea, Lao People's Democratic Republic, Latvia, Lithuania, Martinique, Mauritius, Monaco, Mongolia, Morocco, Myanmar, Netherlands, Netherlands Antilles, Nicaragua, Nigeria, Northern Mariana Islands, Pakistan, Palestinia, Panama, Papua New Guinea, Philippines, Poland, Portugal, Reunion, Romania, Russian Federation, Samoa, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sri Lanka, Sudan, Syrian Arab Republic, Tanzania, United Republic of, Thailand, Trinidad and Tobago, Tunisia, Turkey, Uganda, United Kingdom, United States, United States Minor Outlying Islands, Vanuatu, Virgin Islands, U.S., Yemen, Zimbabwe.

Contact


Contact Information:

Email : [email protected]

Slots RTP


Vegas Lounge Casino appear to give the RTPs for all of their games.

Comp Points


Vegas Lounge Casino offer a five level loyalty program - levels include: pearl, ruby, sapphire, emerald and diamond. Further information can be located on site.

Closing Thoughts


Vegas Lounge Casino is a relatively new casino managed by the White Hat Gaming Company Limited. It is regulated and holds a licence with both the MGA and the UKGC. It is worth noting that for players governed by the MGA license there is a maximum payout clause of €250,000. Wins in excess of €100,000 will be paid out in portions of 10% of the win amount each month. Most players playing at White Hat Gaming properties report extremely good playing experiences.

Associated By Company


The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

Other Associations


We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

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