Declined - Complaints related to whether UK players should have been prevented from accessing gambling services are reserved to the management of the UKGC.
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Hi there In fact since I have oppened the acoount with this casino as they said I have lost a lot of money And just last time I found out that they are cheating on me by immediately hiding the winning code
This is not the main issue
The main case is when I discovered that I have applied for permanent self-exclusion since 2016 and another one this year according to their recognition via e-mail and I am ready to send it to you
You know I am an old man with a disability and I stay at home most days of the week because of my disability and sometimes to spend time playing with them I used to believe that it is a good casino with a good reputation and does not cheat on people
But recently I discovered this manipulation
Where do they accept this to make deposits for long times and at the same time I am self excluded
My question is this legal
So please try to help me solve this serious problem with them
For your information I have sent them several e-mails but the result was that they only returned one and a half pounds to me via Paypal
I am ready to send all these emails to you whenever you request them
Finally and most importantly they have to recover all the losing money because it is not my fault
thank you in advance
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London999 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
December 29, 2019