10Bet - Withdrawal declined for unknown reason
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.
Read our 10Bet Casino Review.
I signed up with this casino recently, my documents were verified quickly. Deposited £200, and managed to make a withdrawal of £1000. I then get an email asking for further documents which I sent, was then told there was a problem with my account which was being investigated. Asked for further documents which I sent on more than one occasion and got no reply from customer service. Kept chasing throughout the week and got the usual reply saying it's our top priority etc etc. Finally got an email about 5 days later saying because I didn't send the documents to them they have closed my account and voided my deposit. No one could give me a clear answer, they wanted to speak to me on the phone which I explained I couldn't do because I am deaf, and could they email me to explain the issue and they just ignored my emails. Many thanks for your help.
the casino review
Leave a Reply
You must be
to post a comment.