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14Red - Casino not giving my winnings

Ruling

Resolved - 14Red Casino inform us that this player has been paid shortly after they submitted this complaint. The player has now confirmed receipt of their funds.

Read our 14Red Casino Review.

Player's Complaint

I got some winnings then I was spending slot I decided to close my account ..somebody from the casino rang me and I was assured I would still receive my winnings. Ialso received an email saying I was verified and passed the verification then i got an email saying I wasn’t verified and requested can additional document I provided it that second - and 2 weeks later I’m still waiting for my winnings which I won fair and square and still haven’t received. I got one response from the casino (despite repeatedly trying to get in touch ) that read

“Hi [EDIT],

Your pending withdraw is under review, and you will be soon updated about it form our Financial department.

Regards,

14Red Casino

and that’s it - nothing since then ! I’m verified I won without a bonus and those restraints - but they won’t pay up! Please help

Read the casino review

4 Responses

User icon
ThePOGG
May 21, 2018

Hi esperanza82 - welcome to ThePOGG.com!

Firstly I need to make you aware that 14Red do not hold a UKGC license and are breaking UK law when they accept your play. You should only be playing with UK licensed operators!

Secondly, 14Red are part of a group that are routinely non-responsive to complaints posted at this site, so they are very unlikely to respond to this complaint.

I'll contact the operator and let you know what we hear.

Thanks,

ThePOGG

User icon
ThePOGG
June 1, 2018

Hi esperanza82,

I've spoken to 14Red and they inform us that your withdrawal was paid out on the 22nd of May. Can you confirm receipt?

Thanks,

ThePOGG

User icon
ThePOGG
June 8, 2018

Hi esperanza82,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
June 15, 2018

Hi esperanza82,

If we haven't heard from you by Friday the 22nd of June I'll assume you've received your payment and close this complaint.

Thanks,

ThePOGG

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esperanza82 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

May 21, 2018

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