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18bet - closed account with around 1 k USD on it
Ruling
Found for the Casino - 18Bet have provided sufficient evidence to demonstrate that this player's account is unnaturally associated with other player account.
Read out 18Bet Casino Review.
Player's Complaint
I tried to take out my winnings., had no problems in the past (been with them for around 2 years)
Got this crazy email:
Dear [EDIT],
We are reaching you to inform you that our Anti-Fraud Department detected that your IP address is already in use by another account.
You may refer to the "Player Registration
2 Responses
18Bet have provided sufficient evidence to demonstrate that this player's account is unnaturally associated with other player account in a manner that breaches operator terms and conditions. As such we will take no further part in the representation of this player's claim.
ThePOGG
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Agreement
colddeck84 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- 18Bet
- Curacao eGaming
- Bellona N.V.
November 3, 2019
Hi colddeck84 - welcome to ThePOGG.com!
Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.
Thanks,
ThePOGG