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English in United States - Closed my account without paying pending withdrawels


Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

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Player's Complaint

I had a complaint as none of the promotions was working.... it told me to deposit and wager and i got free spins i did this and didn't get my free spins so i complained and was told i didn't claim it which i did and basically got told i was a lier.... but because i was annoyed i just advised to close my account which they did straight away.... i had funds pending which i had won on there and now i cant get my winnings they owed me over £150 of transactions that were pending

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3 Responses

User icon
October 16, 2021

Hi leelee - welcome to!

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

What reason has the operator given for non-payment of the balance?



User icon
October 23, 2021

Hi leelee,

I'm following-up on the above?



User icon
October 30, 2021

Hi leelee,

If we haven't heard from you by Friday the 12th of November I'll assume you no longer need our assistance and close this complaint.



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leelee consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Alderney Gambling Control Commission
  • United Kingdom Gambling Commission
  • LeoVegas Gaming Ltd

October 12, 2021

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