21.co.uk - Closed my account without paying pending withdrawels

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

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Player's Complaint

I had a complaint as none of the promotions was working.... it told me to deposit and wager and i got free spins i did this and didn't get my free spins so i complained and was told i didn't claim it which i did and basically got told i was a lier.... but because i was annoyed i just advised to close my account which they did straight away.... i had funds pending which i had won on there and now i cant get my winnings they owed me over £150 of transactions that were pending

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