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21.com - verification issues

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our 21.com Casino Review.

Player's Complaint

in 3 week they not accept my dokument. but 44 casinoes accet everything

Read the casino review

6 Responses

User icon
ThePOGG
January 7, 2021

Hi santana - welcome to ThePOGG.com!

Please confirm the url of the operator you are complaining about.

The practices of other operators have no bearing on your claim. Specifically, what has the operator rejected and why?

Thanks,

ThePOGG

User icon
ThePOGG
January 17, 2021

Hi santana,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
santana
January 18, 2021

I was taken a withdraw 4 januar and they said it was sendt to my bankaccount.I have not recevied this money and sent them my bankstatement to prov this.All they can say is that they investigate this case. No updates on mail.

User icon
ThePOGG
January 24, 2021

Hi santana,

Please confirm the url of the operator you are complaining about.

ThePOGG

User icon
ThePOGG
January 31, 2021

Hi santana,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
February 7, 2021

Hi santana,

If we haven't heard from you by Friday the 19th of February I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

santana consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • 21.com
  • Malta Gaming Authority
  • Betpoint Group Limited

January 7, 2021

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