Declined - Complaints related to whether UK players should have been prevented from accessing gambling services are reserved to the management of the UKGC.
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I signed up with 21.co.uk some time ago. I was an addicted gambler from the age of 18 and it completely ruined my life at the time. I self excluded permanently from there and then I managed to open an account with Royal Panda. Once again, I self excluded from this site. I also managed to sign up for an account with Pink Casino (I did not know at the time that they were all sister companies and they have rules and regulations in place to stop people from self excluding from one of their sites and then being able to sign up for another) i had my account verified by Pink Casino by sending in various identification documentation and was even then classed as a “VIP member” (which looking back was obviously a ploy to get me to spend even more with them as it was obvious I had a serious problem)
I managed to lose over 10k in the space of 3 days with Pink casino.
I should have never been allowed to have my account verified after self excluding from a sister company and I also feel that more should have been done to stop me from being able to spend such a ridiculous amount of money when I was only on minimum wage in such a short space of time.
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21 - Self excluded and allowed to sign up to sister site
Posted by peach12
October 22, 2020
peach12 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
October 22, 2020