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Resolved - The submitting complainant has informed us that this issue has been resolved and that they have received their funds.
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I am member of the 22Bet casino since months. In July they blocked my account and asked for documents. I send them all and got the confirmation mail that I am verified.
Yesterday I won after a while again. They did not accept my withdrawal and blocked my account again, asking the same documents.
I have send everything. It was the same procedure as I read in other complains. They do not ask all documents in once, they try to win time by answering just one by one and not with exact information. I have send the screenshots they asked for as PDF data, as I read here that they have done that to other players as well. The answer I received after was : „You have to send the documents in an other format“. No explanation why, no information about which format. However, I have send them in an other format.
After that they keep asking documents. A selfie with the ID plus the communication shown on a computer or mobile device. I’ve done also that.
5 hours passed, nothing happens. There last reply was : wait for the answer.
It’s obvious that they still use this kind of tactics to delay payments. While depositing and loosing, everything is fine, when a player wins, they start this show.
The total amount of my winnings is now 17.174.40€
All the attempts to get answers are failing. The only answer I am getting is that I have to wait. I just want to say again that I have been verified already and only a few days before I received a payment from them.
I used Skrill and tried to withdraw same method.
Please help to solve this Issue ASAP.
Thank you in advance.
Thanks for your email informing us this issue has been resolved. It is appreciated!
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22bet - Already verified but after big win they ask me again to get verified
Posted by PaoVythou13
August 11, 2020
PaoVythou13 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
August 11, 2020
Hi paovythou13 - welcome to ThePOGG.com!
Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.