All British Casino - Deposit refund

Hi Games1 - welcome to ThePOGG.com!

Before we can do anything to assist you, you need need to provide the rest of your complaint. You have used a prohibited character in your submission (&) and as such we have not received a complete complaint file.

Thanks,

ThePOGG

Hi Games1 - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the L&L Europe license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

Why were you unable to deposit with Yeti Casino? Had you requested a self-exclusion or informed the operator that you were experiencing addiction issues?

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 18k gambling operator websites for between 24 hours and 5 years.

You can also find information on the various support agencies available to support you in your country in our Responsible Gambling Directory.

Thanks,

ThePOGG

I was unable to deposit with Yeti Casino because of gambling problems and they were awaiting for my response to responsible gambling questions. I hadn't answered these questions until 01/05/2023. Therefore I should have not been allowed to deposit. I am entitled to a deposit refund

I was unable to deposit with Yeti Casino because of gambling problems and they were awaiting for my response to responsible gambling questions. I hadn't answered these questions until 01/05/2023. Therefore I should have not been allowed to deposit. I am entitled to a deposit refund

Hi, is it possible to get an update on my deposit refunds. Thanks

Hi Games1,

Unfortunately there's nothing we can do to assist you with this matter.

The operator in question has followed the license required procedures in this case. Where an operator asks you basic questions regarding your play and whether you are in control of your gambling, it is of course good practice to look for confirmation before allowing further play on that account. There is nothing in the MGA license requirements however that would require the operator to treat a lack of response as a gambling addiction related self-exclusion and role over blocks to other properties on the license in this circumstance.

While we realised that this will be a disappointing outcome for you, you would not be entitled to a refund on the grounds presented.

ThePOGG