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All British - verification problems
Ruling
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
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Player's Complaint
Hello, im really dissapointed the way All British Casino are working.. I have a account for nearly a year,i made 120£ of deposits.. Now i won some money back 50£ but casino doesnt seem to considering send them too me.. I made withdrawal on 15.01.2021, and they asked me for several proofs which i provided many many times.. it feels like they taking a piss... For.example i spendet whole day sending them proof of adress which date was 30nov, and casino refused to accept them by saying that date is over 3month long.. My account still not veryfied and my money still pending.. please help me out with this issue. P.S i have all emails,proof what they arebdoingm
3 Responses
Hi igarkinas,
I'm following-up on the above?
Thanks,
ThePOGG
Hi igarkinas,
If we haven't heard from you by Friday the 19th of February I'll assume you no longer need our assistance and close this complaint.
Thanks,
ThePOGG
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Agreement
igarkinas consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- All British
- Malta Gaming Authority
- United Kingdom Gambling Commission
January 23, 2021
Hi igarkinas - welcome to ThePOGG.com!
Specifically what are the operator waiting on you providing?
Thanks,
ThePOGG