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AllBritish - Account verifications and false bonus promoting
Ruling
Declined - As there is no money being contested here, this is a customer service issue and not one that an ADR would intervene in.
Read our AllBritish Casino Review.
Player's Complaint
Hello.
I submit my documents 10 days ago. Still not approved.
I got email daily from all British for deposit u can get 175 spins.
For deposit u can get 300spins.
So I want to deposit but deposit option not work.
Then I chat. The chat person told me u have to verified account to sent documents.
I sent documents now 10 days still not verified.
And I told to chat agent I have bonus and he doesnt know anything about exclusive promotions.
And the never verify documents and never want anyone to take bonuses
Always false promotion.
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Agreement
CasinoRaja consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- All British
- Malta Gaming Authority
- Curacao eGaming
- United Kingdom Gambling Commission
March 1, 2019
Hi casinoraja - welcome to ThePOGG.com!
While I understand your frustration, if there is no money being contested this is a customer service issue and not one that an ADR would intervene in. All I can suggest is that you choose an alternative casino to play with.
Thanks,
ThePOGG