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AllBritish - Withdrawal and verification

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our AllBritish Casino Review.

Player's Complaint

On Monday the 7th of September I signed up to all British casino, I won and tried to make a withdrawal. However, I was unable to do so successfully.

I called the casino and spoke to a customer service agent who advises that I needed to send in verification details in order to receive the funds (passport, bank card, 3 months statements and a letter with my address) which I did. After the casino received these documents I was then advised that the casino would like further documentation, (payslip and yet another bank statement) So I sent this in also. I spoke to customer service via live chat (which I do have a copy of the transcript) and was told that my documents was proofread and was sufficient. My account however is still not verified and my withdrawal still has not been processed.

Read the casino review

4 Responses

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ThePOGG
September 15, 2020

Hi chelly28 - welcome to ThePOGG.com!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 25th of September let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
ThePOGG
September 25, 2020

Hi chelly28,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
ThePOGG
October 2, 2020

Hi chelly28,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
October 8, 2020

Hi chelly28,

If we haven't heard from you by Friday the 16th of October I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

chelly28 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • All British
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • L&L Europe Ltd

September 15, 2020

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