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Hi hermanf - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Unfortunately there is nothing we can do to assist you in this instance. The Betamo terms of use in this regard are as follows:

<blockquote style="border: 2px solid #666;padding: 10px;background-color: #ccc">"Betamo Casino does not accept third party payments. You must make deposits only from a bank account, bank cards VISA/MasterCard, payment systems Skrill/NETELLER or other payment methods that is registered in your own name. If we determine during the security checks that you have violated this condition then your winnings will be confiscated and original deposit returned to the owner of the payment accoun; Betamo Casino also is not responsible for any lost funds deposited from third party accounts."</blockquote>

If you have deposited using a payment method owned by someone else the above term comes into effect.

Sorry we cannot be of further help.

ThePOGG

Yes as i said. I user a paysafe account of my friend but i won 5100€ , Maybe if They give  my deposits Back ! Then Its Oke , i made before a deposits with My bank account so They wont To withdrawal the 5100 What about the deposits!!?

They are Not serious! I send What they ask but after i get thé Same answer(Betamo Casino does not accept third party payments. You must make deposits only from a bank account, bank cards VISA/MasterCard, payment systems Skrill/NETELLER or other payment methods that is registered in your own name. If we determine during the security checks that you have violated this condition then your winnings will be confiscated and original deposit returned to the owner of the payment accoun; Betamo Casino also is not responsible for any lost funds deposited from third party accounts.") do they Will refund my deposits or Not?

They are Not serious! I send What they ask but after i get thé Same answer() do they Will refund my deposits or Not?

Hi modborhan,

Betamo have informed us that they are waiting on you providing screenshots of the Paysafe account that the deposit was made from showing the deposits that were made.

Can you please provide this and let us know when you have done so.

Thanks,

ThePOGG

Hi modborhan,

I'm following-up on the above?

Thanks,

ThePOGG

I did ! But i wil do it again . When i sended THE screenshot THE asked Me ( let THE paysafe account Owner take contact with Us ) he sended an email to them, After he got this answer (Dear Player,

You need contact Paysafecard support regarding this issue

Best regards,
Casino Support Team

Hi modborhan,

Have the account holder forward the screenshot to the operator and CC in <a href="mailto:complaints@thepogg.com" rel="nofollow ugc">complaints@thpogg.com</a>.

Thanks,

ThePOGG

Hi,
Sorry i didn’t understand What You mean, can You explain? Thanks

Hi modborhan,

I mean that the person who's payment method you used, needs to email Betamo a screenshot of their Paysafe Account showing the deposits that were made. When they send the email they need to include the email address <a href="mailto:complaints@thepogg.com" rel="nofollow ugc">complaints@thepogg.com</a> in the CC field.

Thanks,

ThePOGG

Hi ,
I understand , hè did iT before and they  they told HIM that( you need contact paysafecard support regarding. This issue)!! But hè wil do iT agaiin as you said.
Whats About the deposits that i Made wit my bank account? Thanks for help

Hi 
My friend did what you asked and the Answer was ( we are unable to share account informatieontsluiting with 3rd party.please let the account holder contact us) what may i do? Because i sent a e-mail to Betamo last week and they didnt answer. I dont know more what they need and what they want.

Hi modborhan,

What email address was this sent from?

Thanks,

ThePOGG

Hi,,
 
Any nieuws  , i sent an e-mail to betamo support with what they neef and they like they dont know what im talking about?

Hi modborhan,

Our understanding is that Betamo support have emailed you. Can you please respond with the requested information and let us know when you have done so?

Thanks,

ThePOGG

Hi 
Ik goT just 200€ from betamo? My all deposits are more than 1000€ on betamo why they pay just the last deposit!?

Hi modborhan,

Thanks for letting us know - it is appreciated!

ThePOGG

This player has deposited using a payment method that belongs to someone else in violation of the terms of use.

Dear sir,
 I played on betamo (roulette)iand After i made 5100 i could not withdrawal, they asked me To send a proof of ID-bank acoount-adress , i did And they asked me about the paysafe account i said that i used thé paysafe account of a friend To deposit i did the Same methode on unibet -winner casino . After that i chatted with support they told that not a problem i can withdrawal After i Send the proofs that they ask. When i sended everything, they closed the Next day My account And they told me that they take that money Off Because i used the paysafe account of somebody!!! I find that they easy And quick disicion took Because they didnt have a proof of paysafe And it is not a fraude !maybe a mistake that they could Give a warning pr somthitng like! This is not how they can treat a customer who loses his money . I made the Same. On another casino’s And it was never a probleme i thought just that i cant use another bank account but paysafe i thought it s the Same Because before. I didnt need an account. And now Its changed but Its also My money that i buy from the supermarket (paysafe codes)
 So i hope You can find a solution To résolve that .
 Thanks

Betamo - Account closed And money Take off

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