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Hi jonnis3 - welcome to ThePOGG.com.

Please ensure you have read our <a href="https://thepogg.com/how-to-report-complain-about-an-online-casino/">Complaint Guidance</a> to ensure that fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

Firstly, you need to clearly detail the specifics of your complaint here, with your complaint submission. We do not place any limits on the text you can submit, so you should have no issues adequately explaining the issues you have experienced. We do not accept complaints in other formats.

Secondly, this service is here to resolve disputes relating to gambling transactions, not to award damages or compensation. If you are looking for compensation you will need to pursue your matter via the court systems.

Please include the exact balance that you are contesting in your full complaint submission.

Thanks,

ThePOGG

From THEPOGG  I am waiting for him to take a position on my lawyer's expenses which reduced my winnings while the casino had warned him at least 3 times to stop his fraud.

On the contrary he had replied that their decision is final and irrevocable from the moment it turned out that I had nothing to do with the term 1d because they did not refer to VIP Bonus I immediately demand to bear the legal costs that I would not have if they did not continue my frantic attempt to connect with this term as if I were paid normally I would not have these costs.


Regarding the compensations if the Casino and the company do not want to settle our dispute with arbitration, I ask THEPOGG to investigate my case in depth and the license of N1 Interactive Ltd is suspended after the MGA receives all the information about the organized plan. theft of player money and so far has not taken a position since he sent me to Adr THEPOGG.

.

I am waiting for your news for any clarification.

I expect since MGA claims that its number one priority is to protect the Player to take a stand.

I am available to resolve the remaining disputes with an alternative dispute resolution and referee the MGA provided that N1 interactive Ltd so wishes.

If he does not want to, I will take legal action and seek to have my case published, which could damage his reputation.

Inform the Casino and N1 Interactive Ltd that 

Reserving all my rights, and warning you that if you do not respond I will receive legal action against you.


ABOUT MY MONEY WASTE DUE TO THE FEES OF THE AUTHORIZED ATTORNEY-AT-LAW

17,459,20 i have paid from my legal wins when Casino has more times try to Scam and stole my wins.Casino was inform from the beginn 13/11/2019 before go the case to THEPOGG  per email that lawyer cost 18.000 return my legal win because my lawyer is 100% that this is a scam and if i have right you must pay and my lawyer.I have sent you all the proofs.



Due to the change of the situation and your repeated refusal to allow me to receive the profits from my account, I could no longer manage the case on my own and I referred to a lawyer, namely [EDIT], as mentioned above, whose fee amounted to 17,459.20 euros (EXH. 14). I considered and still believe that the costs of the lawyer's fee are not borne by me, as I would not have entrusted the management of the case to a lawyer, if you did not insist so strongly that I can take up to the amount of 10,000 and that they are not my real profits

On 30/11/2019 at 1:02 p.m. via my message (EXH. 10) in the context of live chat you were informed for the first time about the costs of my lawyer, which amount to 18,000 euros and that we have already addressed the Malta Gaming Authority (MGA- Malta Gaming Authority). I pointed out and warned you mainly that if it turns out that I am right and that my allegations are valid you will have to pay me 18,000 euros for the fee of my Attorney-at-Law, as he was assigned exclusively to settle this issue, and I have the right to claim that amount from you.

On 07/12/2019 at 02:44 a.m. and 10:19 a.m. (EXH. 11) and without having received any response in the meantime I sent messages again indicating the same, including that the costs of my attorney's fee amounted to 18,000 euros and if it turns out you will have to pay me.

However, despite my pressure to fulfill your obligation, you ignored my invitations and never received a response, even if it would confirm your tacit refusal to pay me the requested amount. However, the causal link between the handling of the case (and the consequent costs involved) and your arbitrary rejection for months of my claims and your persistent claims that the profits come to me exclusively from bonuses, with the result that it is possible to withdraw up to 10,000 euros. It was therefore necessary to entrust the handling of the case to an attorney-at-law, who initiated all the necessary legal proceedings, recommended that the incident must be reported to ThePogg and, under pressure from the facts that I was allowed to withdraw the profits.

Inform  the company that I will take legal action and if it has something to say say it now before the courts and the public.

I would still like to mention:

The above invitation to mediation was also served to you via courier, followed by all the exhibits in physical (printed) form and delivered by “[EDIT]” (who also signed for the delivery) on 25th September 2020 at 13:04, at your headquarter in Valetta, as the relevant proof of the no [EDIT] delivery proof shows (EXH. C).
Despite the fact that there has been four months since my invitation to mediation of 24th September 2020 I have received no answer from you until today.
I, having show enough patience, wish that a compromising solution is found the soonest possible, in order to avoid further legal actions.

Hi jonnis3,

As has already been explained above, this service is here to review disputes relating to gambling transactions. We are not empowered to enforce claims for damages or compensation. If you are looking to pursue damages or compensation you would have to do so via the relevant court systems.

In February this year you made a claim for €64k. On the 12th of April you informed us that you had received the full contested balance. This complaint appears to relate to the same matter. Are you now claiming that you did not in fact receive payment of the €64k?

Thanks,

ThePOGG

Dear Thepogg, I am very specific and from the first moment you informed me that for compensation I would have to go to court, which means I will incur further costs, again at my expense I asked for the legal fees which I warned the casino would be 18,000 euros and would be The fact that I mentioned it at least three times before my justification from thepogg where it can be proved by the emails in combination with the fact that if they did not zealously seek to connect me with the term 1d where from My lawyer realized that it was not referring to a vip bonus, I ask you to contact the casino to conduct an investigation if what I claim is valid, I will send you the emails. against the casino because I did not have the knowledge after the decision of the casino that their decision is final and irrevocable goros wrote me a letter which I uploaded in my complaint to thepogg something that the casino has known since November 2019.

So I ask for the 17,459,20 euro which I paid from my winnings and therefore in essence while I received 64,000 euro in my pocket I was left with 46,540,80 euros and I think that the casino should take over.

Dear Thepogg, I am very specific and from the first moment you informed me that for compensation I would have to go to court, which means I will incur further costs, again at my expense I asked for the legal fees which I warned the casino would be 18,000 euros and would be The fact that I mentioned it at least three times before my justification from thepogg where it can be proved by the emails in combination with the fact that if they did not zealously seek to connect me with the term 1d where from My lawyer realized that it was not referring to a vip bonus, I ask you to contact the casino to conduct an investigation if what I claim is valid, I will send you the emails. against the casino because I did not have the knowledge after the decision of the casino that their decision is final and irrevocable goros wrote me a letter which I uploaded in my complaint to thepogg something that the casino has known since November 2019.

So I ask for the 17,459,20 euros which I paid from my winnings and therefore in essence while I received 64,000 euros in my pocket I was left with 46,600 euros and I think that the casino should take over. ward my request for inquiry to N1 Interavtive Ltd to the MGA regarding my case since where I read priority is the safety of the player.

I am a victim of fraud and I have not received the necessary care from MGA.

I also told you all the facts as you pointed out to me on our platform with the sole purpose of receiving the necessary help.

Since you can not help with the damages which are fully justified I ask for the legal fees for which I suffered and I warned the casino that it will take over if I am justified and their fraud is proven.

I am at your disposal to send emails proving this and the legal proof of payment of my lawyer if requested.

ABOUT MY MONEY WASTE DUE TO THE FEES OF THE AUTHORIZED ATTORNEY-AT-LAW

17,459,20 i have paid from my legal wins when Casino has more times try to Scam and stole my wins.Casino was inform from the beginn 13/11/2019 before go the case to THEPOGG per email that lawyer cost 18.000 return my legal win because my lawyer is 100% that this is a scam and if i have right you must pay and my lawyer.I have sent you all the proofs.

Due to the change of the situation and your repeated refusal to allow me to receive the profits from my account, I could no longer manage the case on my own and I referred to a lawyer, namely [EDIT], as mentioned above, whose fee amounted to 17,459.20 euros (EXH. 14). I considered and still believe that the costs of the lawyer's fee are not borne by me, as I would not have entrusted the management of the case to a lawyer, if you did not insist so strongly that I can take up to the amount of 10,000 and that they are not my real profits

On 30/11/2019 at 1:02 p.m. via my message (EXH. 10) in the context of live chat you were informed for the first time about the costs of my lawyer, which amount to 18,000 euros and that we have already addressed the Malta Gaming Authority (MGA- Malta Gaming Authority). I pointed out and warned you mainly that if it turns out that I am right and that my allegations are valid you will have to pay me 18,000 euros for the fee of my Attorney-at-Law, as he was assigned exclusively to settle this issue, and I have the right to claim that amount from you.

On 07/12/2019 at 02:44 a.m. and 10:19 a.m. (EXH. 11) and without having received any response in the meantime I sent messages again indicating the same, including that the costs of my attorney's fee amounted to 18,000 euros and if it turns out you will have to pay me.

However, despite my pressure to fulfill your obligation, you ignored my invitations and never received a response, even if it would confirm your tacit refusal to pay me the requested amount. However, the causal link between the handling of the case (and the consequent costs involved) and your arbitrary rejection for months of my claims and your persistent claims that the profits come to me exclusively from bonuses, with the result that it is possible to withdraw up to 10,000 euros. It was therefore necessary to entrust the handling of the case to an attorney-at-law, who initiated all the necessary legal proceedings, recommended that the incident must be reported to ThePogg and, under pressure from the facts that I was allowed to withdraw the profits.

Hi jonnis3,

As already explained to you on multiple occasions - this service is here solely to review disputed gambling transactions. Damages, or indeed legal expenses, are not a gambling transaction and as such do not fall under the remit of this service.

ThePOGG

I will proceed legally, as there is no one interested in investigating my case and since MGA has not shown interest in protecting other players from N1 interactive ltd and [EDIT] it pretends not to exist and does not exist. investigation I will go to justice.

Could you investigate my case and make an announcement about N1 interactive ltd so that the players can be protected but I never received any questions about it except a refusal regarding any help specifically the consumer association sent me to MGA the MGA with sent to you and you are informed that the only solution is to go to court. I appealed to the MGA to investigate my case through and take the role of referee so that we do not reach the courts with N1 interactive Ltd and there is a negative impact on the reputation of the MGA that its priority is the protection of players [EDIT].

Given that I have not received any response from my church for mediation with the MGA I will move legally as you have mentioned.

Since MGA is not interested in protecting players and complaints, I will go to court and call on MGA to consider the cost to its reputation and to intervene and study my case in order to find a confidential solution.

The publication of my case will highlight the lack of real protection of players, the lack of action of the MGA in money laundering.

I also take it for granted that N1 interactive ltd has been informed by you and MGA as it is explicitly mentioned.

Old

[EDIT]

New

[EDIT]

I call for the MGA to investigate responsibly in my case and for a solution to be sold with N1 interactive Ltd in a reverse search.

Thanks for the sound after everything I have mentioned has been transferred to MGA and to N1 interacrive ltd for I expect a 15 day Answers  from MGA and N1 Interactive ltd.

Agreement

jonnis3 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

BetAmo
Malta Gaming Authority
N1 Interactive Ltd

After informing MGA and N1 interactive ltd I call on you to download the complaint as it will take the road to justice.


Thank you for your time.

Dear THEPOGG, I would like my complaint not to be published as for the better analysis of my case you have been sent sensitive data such as Names Companies Bank accounts Lawyers Notaries ID numbers Regions and cities Psychiatrist names Numbers.

My complaint concerns exclusively MGA and N1 interactive Ltd and betamo Casino.

I am at the disposal of the MGA if it wants to take action and consider my case regarding [EDIT] the company N1 interactive ltd which has been licensed by the MGA so that a solution can be found outside the court and negative publicity if it so wishes. N1 interacrive Ltd.

I mentioned what I had to tell you if they want a compromise solution to contact me within 10 days from today in my email.

Thank you for your sincere interest, I will wait for news from N1 interactive Ltd and MGA and then if no compromise solution is found I will proceed to a court dispute as you mentioned to me that it is the only solution if no compromise solution is found.

I repeat not to publish my complaint publicly because of the information about names, companies, identity numbers, multi-bank accounts laywe Names.

Hi jonnis3,

All complaints result in a published complaint report. We will however redact personal/sensitive information before that happens.

Thanks,

ThePOGG

Claim That:

The Anti-fraud team is led by [EDIT], who accentuated the importance of honesty, safety, and objectiveness in the case of customer complaints. According to her, such a huge success would be impossible without the quick reactions of customer support service teams and software providers. Considering the safety of casino gamers is an ever-growing concern, such actions are more than welcomed among punters.

To date I have not received any response to the call for mediation.

Have you received any response from the N1 Interactive Ltd?

Has the MGA, which claims that player protection is the number one priority, taken any action?

To date, no information has been requested from any Maltese service, in particular the MGA.


Dear THEPOGG, have you received any response from MGA  or N1 Interactive Ltd regarding my complaint?

This player's balance was restored at the end of last year. Damages and legal expenses are a matter that would need to be addressed by a court.

With encouragement from European Consumer Centre Malta to contact MGA
 Furthermore, you can also try to refer your query to the Malta Gaming Authority. You can lodge a complaint with MGA through the following link:
 https://www.mga.org.mt/support/online-gaming-support/
 With encouragement from MGA to contact ADR  I send you my complaint.
 Dear [EDIT],
 
 Ticket Ref. [EDIT].
 We have already informed you that as per the directive you have to contact their ADR or else you can file a legal report. Please be guided accordingly. Have a nice day. 
 Regards,
 MGA Player Support Administration
 For this reason I am sending you my complaint after N1 Interactive Ltd ignored my lawyer's invitation to mediate as well as my personal messages.
 For these reason i trust you to investigate my Case and complaint and protect anothers consumers from these [EDIT] Company in Malta and EU.
 For these reasons i sent you my complaint.
 On your platform I can not upload the file because it is too large for this reason I send you the following link to download all the details of my complaint
 [EDIT]
 
 [EDIT]
  Please protect others player-consumers of fraud company N1 Interactive Ltd.
 I sent you my complaint to investigate my case and protect other players from [EDIT].
 Also, details of an organized plan to [EDIT] my money are presented in detail, as well as [EDIT] after my money disappeared from the platform with the justification of term 1d, however, after a research by my lawyer, this term did not refer to a vip bonus, which The company knew as in the future it added that it also refers to vip bonuses during our communication, it was frantically trying to connect me with this term with the sole purpose of [EDIT] my money.
 Due to the data and the damages I suffered and are fully justified by my lawyer initially the amount of 18,000 euros was reported before my complaint to adr at least 4 times by me however despite my justification how much I have been charged since the company ignores my lawyer's letters for full compensation of total damages that would have been avoided if the company had not chosen to continue its fraud to this day and showed due diligence.
 The company chose to continue its fraud until the end by creating a domino of damage that I still face not only financially but also in my mental health which is confirmed by my psychiatrist who I had to seek help and to this day I am forced to take medication as a result of the [EDIT].
 I hold the company responsible for the damage I have suffered and they would have avoided it if it had shown due diligence and did not choose to [EDIT] at any cost.
 I believed that we had a valid contract which was fulfilled by me and I was deceived at all levels by the company and all the service for this reason I believe that the company must bear all the losses [EDIT].
 It is worth mentioning in the context of the certification and while they had all the necessary documents, 90 days of bank transactions were requested, which I consider unacceptable and I consider that from the first moment they were looking for a way not to pay my profits.
 I played for 5 consecutive days for 12 consecutive hours and when I stopped and asked for a withdrawal as they unjustifiably did not complete the certification of my account and were late and while they finally complete the certification and pay my first application in the second application they activate my money theft plan. turnover over 990,000 euros according to the history and basis of my deposit they sought to steal 1280 x my deposit Imagine the shock and mental trauma they caused.
 After a personal investigation of my lawyer and mine I am able to certify that the money theft reports are absolutely true. All of this is fully corroborated by the information I provide to you about an o[EDIT] - refund as a gift - the company contacted me to give me a post-refund bonus if I agree to give it a try a payment called app and will be added to the platform just to express my opinion - something that was not accepted by me.
 I am waiting for you after considering my case to receive my compensation and to contribute so that the players receive the greatest possible security
 Financial losses are mentioned in detail in my lawyer's request and it is fully justified see the file.
 Best Regards
 
 

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